# Digital Customer Engineer

**Company**: Cloudflare
**Location**: Kuala Lumpur, Malaysia
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8041034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_70f09356-ae5

## Description

## Job Overview

As a Digital Customer Engineer at Cloudflare, you will work with a diverse range of customers across the Asia Pacific region, adapting to different markets, industries, and digital maturity levels. You will be responsible for leading technical discovery and validation across a high volume of pre-sales opportunities, driving scaled onboarding for new customers, and running 1:many adoption and consumption programs.

## Key Responsibilities

- Lead technical discovery and validation across a high volume of pre-sales opportunities: demos, proof-of-concepts, RFP/RFI, and solution design.

- Drive scaled onboarding for new customers through standard playbooks, group sessions, and self-serve resources.

- Run 1:many adoption and consumption programs (webinars, digital events, office hours, and targeted campaigns) to help customers get more value from Cloudflare.

- Translate complex technical capabilities into clear outcome-driven solutions.

- Develop and maintain reusable demo assets, scripts, and reference solution designs to scale team effectiveness.

- Stay current on Cloudflare products, Internet technologies, and competitive landscape.

## Requirements

- 3+ years in a technical presales, solutions engineering, consulting, or related role.

- Strong knowledge of Internet fundamentals (HTTP/S, DNS, TLS, networking concepts, APIs).

- Experience with Zero Trust frameworks, SASE architectures, or cloud security platforms.

- Hands-on experience with scripting or development (Python, JavaScript, Go, Bash) and comfortable with APIs/CLIs.

- Proven ability to engage customers directly: running demos, whiteboarding solutions, handling objections, and explaining complex concepts clearly to both technical and business audiences.

- Comfortable using modern productivity and AI tools to scale personal output across a high volume of accounts.

- Comfortable working across multiple markets and time zones in the APAC region.

## Nice to Have

- Prior experience with SaaS security, CDN, networking, or developer platform vendors.

- Hands-on knowledge of cloud providers (AWS, Azure, GCP) and modern app architectures (serverless, containers, microservices).

- Understanding of common application security risks (e.g., CSRF, XSS, SQLi) and mitigation strategies.

- Experience with regulatory or compliance frameworks (SOC-2, PCI DSS, HIPAA, GDPR).

- Track record of building reusable assets such as demo environments, reference architectures, or presales tooling.

- Experience with customer adoption, onboarding, or scaled Customer Success programs.

## Skills

### Required
- Internet fundamentals
- Zero Trust frameworks
- SASE architectures
- cloud security platforms
- scripting or development
- APIs/CLIs
- customer engagement

### Nice to have
- SaaS security
- CDN
- networking
- developer platform vendors
- cloud providers
- modern app architectures
- application security risks
- regulatory or compliance frameworks

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8041034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)