# Coordinator, Guest Services **Company**: Daytona International Speedway **Location**: Daytona Beach, FL **Work arrangement**: onsite **Experience**: entry **Job type**: full-time **Category**: Events & AV Production **Industry**: Motorsport **Apply**: https://nascar.wd1.myworkdayjobs.com/en-US/NASCAR/job/Daytona-Beach-FL/Coordinator--Guest-Services_JR14434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_70e80e60-b19 ## Description Daytona International Speedway seeks a Coordinator, Guest Services to support an exceptional guest experience by coordinating nonprofit organization volunteers, event staffing, equipment, transportation, vendor services, and administrative activities for Guest Services and other departments. **Responsibilities** - Serve as the Nonprofit Organization (NPO) Supervisor, recruiting and maintaining relationships with volunteer groups and coordinating required documentation, contracts, credentials, and post-event payments. - Assist with preparing training materials for Guest Services Fan Crew members and NPO volunteers. - Coordinate social media and radio advertising for hiring events and NPO recruitment. - Use ABI MasterMind to replicate events, schedule staff, track labor costs, and process payroll for event employees. - Provide supervision for Tours staff, Crew Chiefs, Tram Maintenance, and Support personnel. - Assist at the Guest Services Desk in the Daytona International Speedway Ticket and Tours Lobby. - Prepare post-event summaries for management following major events. - Coordinate radios, golf carts, apparel, and other event equipment and supplies. - Support vehicle operations by coordinating vendor pricing, contracts, certificates of insurance, vehicle trade valuations, ticket trades, and vehicle pickup and return schedules. - Track vehicle registrations, license plates, service, and repairs; coordinate with Transportation and the DMV to maintain current registrations. - Maintain the toll authority account and monitor available funds. - Prepare vendor contracts, statements of work, invoices, and payment requests, coordinating legal review as needed. - Prepare and submit expenses and outstanding invoice information for monthly accruals. - Assist with hiring-event paperwork and HR documentation and processing for full-time and part-time employees. - Request permits for ADA carts and help ensure event operations follow established Americans with Disabilities Act (ADA) guidelines. - Serve as the workers’ compensation liaison. - Coordinate show car appearances and special vehicle and transportation moves. - Assist the Director with the annual operating budget and prepare supporting documentation for smaller-event billbacks. - Partner with the Tours Manager to develop the annual modified tour schedule. - Participate in employee training sessions and travel regionally as needed. - Perform other duties as assigned. **Requirements** - A bachelor’s degree in sport management, event management, or a related field. - One to two years of related experience and/or training, or an equivalent combination of education and experience. - Event management experience, preferably within the sports industry. - Demonstrated employee supervision experience, preferably with event-day staff. - Proficiency with Microsoft applications and web-based programs. - Strong verbal, written, and listening skills, including the ability to prepare reports and correspondence, interpret operating procedures, and communicate effectively with guests, vendors, volunteers, and employees. - Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. - Sound judgment, problem-solving skills, and attention to detail. - Basic mathematical skills to support payroll, expense tracking, invoices, and budget activities. - A commitment to customer service, professional conduct, and representing Daytona International Speedway positively. **Schedule and Physical Requirements** - Availability to work flexible hours, including evenings, weekends, holidays, and occasional extended shifts. - Ability to travel regionally as needed. - Ability to work outdoors in all weather conditions and stand and walk for extended periods during events. - Ability to perform duties involving sitting, reaching, handling equipment, climbing, balancing, stooping, kneeling, crouching, and crawling. - Ability to frequently lift and/or move more than 50 pounds. - Vision sufficient to perform assigned duties, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. ## Skills ### Required - event management - employee supervision - Microsoft applications - web-based programs - verbal communication - written communication - listening skills - organizational skills - problem-solving skills - mathematical skills --- Source: [Apply at nascar.wd1.myworkdayjobs.com](https://nascar.wd1.myworkdayjobs.com/en-US/NASCAR/job/Daytona-Beach-FL/Coordinator--Guest-Services_JR14434?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)