# Principal Associate, Benefits Plan Program Management

**Company**: Capital One
**Location**: Richmond, VA, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $109,900 - $137,900
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Benefits-Plan-Program-Management_R1000476-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_708d2efe-611

## Description

The Principal Associate, Benefits Plan Program Management plays a critical role in ensuring the seamless delivery, administration, and continuous improvement of the organisation's Health & Wellness and voluntary benefit programs.

**Key Responsibilities**

### 1. Vendor Management & Governance

- Manage a portfolio of vendors, including on-site clinics, dental, vision, mental health, education, family support, and commuter benefits.

- Develop trust-based relationships with vendors and cross-functional partners to drive work forward.

- Monitor vendor adherence to Service Level Agreements (SLAs) and performance guarantees (PGs).

- Partner with Enterprise Supplier Management (ESM) to execute vendor management tasks.

- Create analytics to leverage data and recommend plan or program improvements.

### 2. Operations & Program Administration

- Resolve complex issues and track items with vendors.

- Manage annual program implementation changes with vendors.

- Handle administrative tasks related to assigned plans.

- Maintain internal intranet pages for benefit program information.

### 3. Associate Experience

- Own complex employee escalations for assigned plans.

- Understand associate experience to recommend and execute improvements.

- Oversee the monthly benefits and wellbeing newsletter.

- Leverage data to support key messages and partner with HR Communications.

### 4. Strategic Initiatives & Growth

- Support Request for Proposals (RFPs) and Request for Information (RFIs) for new or expiring benefit programs.

- Handle program implementation changes with vendors.

- Stay current on benefits products, industry innovations, and regulatory changes.

### 5. Documentation

- Author and maintain standard operating procedures (SOPs) for vendor management and escalation workflows.

**Basic Qualifications**

- Bachelor's Degree or military experience.

- 3+ years of experience working with H&W employee benefit plan vendor management.

**Preferred Qualifications**

- MBA or Master's Degree.

- Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation.

- 4 years of experience in H&W employee benefits for organisations with 10,000+ employees.

- 5 years of experience with benefits vendor management.

**Salary Information**

- McLean, VA: $120,800 - $137,900 per year.

- Richmond, VA: $109,900 - $125,400 per year.

## Skills

### Required
- benefits plan program management
- vendor management
- HR Communications

### Nice to have
- MBA
- Certified Employee Benefit Specialist (CEBS)
- Certified Benefits Professional (CBP)

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Benefits-Plan-Program-Management_R1000476-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)