# Care Navigator/Receptionist

**Company**: Clerkenwell Medical Practice
**Location**: London
**Job type**: temporary
**Salary**: £27846.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A2947-26-0009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_707e383e-c5b

## Description

We are seeking a Care Navigator/Receptionist to join our team at Clerkenwell Medical Practice. You will play a vital role in supporting the smooth running of the practice, providing internal administrative support, and ensuring patients receive an excellent experience.

**Job Summary:** As a Care Navigator/Receptionist, you will be the first point of contact for patients, providing a safe and effective line of communication via phone, email, or in person. Your main duties will include booking appointments, managing prescriptions, and dealing with patient queries.

**Main Duties:**

- Book appointments in accordance with practice protocols

- Receive and make phone calls as required

- Deal with patient queries and other contacts

- Work at the reception desk, greeting patients and maintaining the waiting area

- Manage prescriptions, documents, and letters

- Support the practice recall system

- Initiate contact with and respond to requests from patients and other team members

**Administrative Duties:**

- Process and distribute emails and eConsults

- Complete requests from the practice team to support clinicians

- Generate letters, sick notes, and other documentation

- Provide clerical assistance to practice staff

- File and summarise documents

- Check for outstanding work and ensure tasks are completed

**Requirements:**

- Attention to detail

- Excellent communication and interpersonal skills

- Strong IT skills, including Microsoft Word, Excel, and Outlook

- Ability to work in a busy and pressured environment

- Previous GP or NHS experience desirable but not essential

**Benefits:**

- Competitive salary of £27,846 per year

- Cycle to work scheme

- Regular team-building activities

- Located in a Grade 1 listed building with excellent transport links and parking

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Word
- Excel
- Outlook
- communication
- interpersonal skills

### Nice to have
- GP or NHS experience
- EMIS and Docman10 experience

---

Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A2947-26-0009?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)