# Bilingual Care Management Support Assistant

**Company**: Humana
**Location**: Remote Puerto Rico
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $32,000 - $41,800 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Puerto-Rico/Bilingual-Care-Management-Support_R-425949?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/bilingual-care-management-support-assistant-705cac54-fc8/

## Description

We are seeking a Bilingual Care Management Support Assistant to join our team. As a remote position located in Puerto Rico, you will help members take the next step toward better health and well-being by connecting with them over the phone, completing important non-clinical assessments, identifying barriers to care, and helping them access resources and benefits.

**Responsibilities**

- Engage members by phone to encourage participation in care management programs.

- Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up.

- Assist members who need support scheduling doctor's appointments or connecting with appropriate care resources.

- Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care.

- Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being.

- Manage both inbound and outbound calls in an auto-dialer environment while documenting member information.

**What Success Looks Like**

- You create a positive member experience by treating each interaction with respect, patience, and professionalism.

- You demonstrate compassion, integrity, and sound judgment when supporting members with sensitive health-related needs.

- You listen to understand member needs, ask appropriate follow-up questions, and solve problems within established guidelines.

- You stay up to date with department guidelines and apply training, tools, and procedures in your daily work.

- You work independently, manage your time, and ask for guidance when clarification is needed.

- You remain flexible and focused while adapting to changing healthcare priorities, member needs, and business processes.

**Training and Schedule Expectations**

- Call center hours of operation are Monday-Friday between 8:00 am and 8:00 pm EST.

- The assigned shift for this opportunity will be: 11:00 am – 8:00 pm EST.

- During the first 2 weeks of training, hours will be 9 am to 5:30 pm EST.

- Attendance is vital for your success; no time off is allowed during the 2-week training period.

- Management must approve time off during the first 90 days ahead of time.

- Extended hours may be required, including occasional mandatory overtime on evenings and weekends.

**Requirements**

- Bilingual proficiency in English and Spanish, with the ability to pass required language proficiency assessments in both languages.

- Minimum of 1 year of experience managing high-volume inbound and outbound calls.

- Experience meeting documented productivity, quality, or service performance metrics.

- Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms.

- Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks, manage communications, track information, and maintain accurate documentation.

- Ability to work a scheduled 8-hour shift, including a 1-hour lunch, between 11:00 AM and 8:00 PM EST as assigned.

**Benefits**

- Competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and more.

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## Skills

### Required
- Microsoft Word
- Excel
- Teams
- Outlook
- English
- Spanish

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Source: [Apply at humana.wd5.myworkdayjobs.com](https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Puerto-Rico/Bilingual-Care-Management-Support_R-425949?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)