# Critical Logistics Services Agent - Coordonator transport **Company**: Expeditors **Location**: Bucharest, Bucharest **Experience**: senior **Job type**: full-time **Category**: Logistics & Supply Chain **Industry**: Logistics & Supply Chain **Apply**: https://jobs.smartrecruiters.com/Expeditors/744000160549549-critical-logistics-services-agent-coordonator-transport?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/critical-logistics-services-agent-coordonator-7043a271-41e/ ## Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. **Scope of Position:** Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department. **Major Duties and Responsibilities:** - Operations: - Understand department process flow, constantly looking for areas of improved efficiency. - Interact with customers in arranging their international shipments and ensure smooth and timely freight process flow. - Be proactive and find solutions for customers, keeping them advised during and after shipment processing and offering alternative solutions where required. - Contribute to maintaining good relationships with suppliers. - Monitor compliance with regulations, internal policies, and procedures. - Ensure all customers' standard operating procedures are followed. - Follow department process flow and look for best practices to improve operational efficiency and productivity. - Create and update DLSOPs. - Escalate issues to Management when necessary. - Participate in the transition of new customers if necessary. - Order receipt / Quoting: - Receive shipment orders from customers and acknowledge within required timeline. - Prepare, present, and manage pricing/quoting process. - Shipment processing: - Execute bookings on behalf of the customer using the appropriate booking tools. - Execute routing of the shipment and update the operational system as needed. - Arrange pickup of the freight, including communication with the service provider. - Prepare and edit transport documents and ensure accurate and timely data entry into the operational system. - Prepare and submit export customs documents/declarations using Customs systems. - Complete DG check list of all DG files prior to delivery to the airline. - Daily contact with airlines and trucking companies. - Follow-up & measurement: - Ensure follow-up of CLS shipments and delivery once customs cleared. - Maintain communication with destination branches and customers throughout the entire shipment movement. - Use tracking and visibility tools, execute reporting if any delays. - Track key performance indicators (KPIs) and ensure visibility with customers. - Prepare dashboards and analyses for evaluations/meetings. - Sales: - Support the supervisor/manager. - Provide pricing alternatives, routing solutions, and technical assistance to customers. - Respond to requests for proposal, quotation, or information timely and with market competitive pricing. - Participate in retention calls. **QUALIFICATIONS:** - 1 to 2-year related experience and/or training; or equivalent combination of education and experience. - Good market and product knowledge. - Effective interpersonal skills. - Experience in handling hot shipments. - Understanding of air and brokerage documentation process. - Pro-active, strong organisational skills. - Good computer skills (Excel, Word). - IATA certification (preferred). - DG certification (preferred). - Fluent in English. **ADDITIONAL INFORMATION:** - Critical Logistics Service is a 24/7/365 operation. - Working time unevenly, according to the monthly timetable. - Rest days will be granted. - Working hours may be modified. - Night and weekend shifts incentives in addition to monthly salary. - Expeditors offers excellent benefits, including meal tickets, medical health plan, life & accidents insurance, day off for birthday, extra vacation days, free shuttle service, employee stock purchase plan, employee referral program bonus, learning & development program, LinkedIn learning free access, and growth opportunities within the company. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - English - Excel - Word - IATA certification - DG certification --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000160549549-critical-logistics-services-agent-coordonator-transport?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)