# Front Desk Agent - Soho House New York

**Company**: Soho House
**Location**: New York, NY
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $25-$25 USD
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/4986926101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7035a5fa-cc5

## Description

We are seeking a Front Desk Agent to join our team at Soho House New York, located at 29-35 9th Ave, New York, NY 10014.

As a Front Desk Agent, you will be the first point of contact for members, guests, and staff, providing top-notch service and ensuring a seamless experience from the moment they enter our property.

Your main responsibilities will include:

- Checking members in to the property and hotel guests into their rooms

- Streamlining various inquiries, risks, and other matters that arise

- Receiving payments and balancing cash at the end of your shift

- Being knowledgeable about the property layout, special offers, restaurant and F&B options, and other amenities such as the gym, spa, and shared workspace

- Performing concierge duties, including booking cars, tickets to shows, restaurant reservations, and spa reservations

- Handling incoming emails and inquiries via digital portals

- Managing accounting-related inquiries, such as sending folios, fielding disputes, and processing billing and receipts

- Discussing Soho House amenities, room types, rates, and availability with guests

- Delegating tasks to the bell attendant and/or butler as needed

To be successful in this role, you should be:

- Hospitable by nature, proactive, and a capable multi-tasker

- Level-headed and professional in demanding and fast-paced environments

- Able to work independently and as part of a team

Requirements:

- At least 1 year of experience in a similar role or customer service/facing role

- Ability to multi-task, answer high-volume phone lines, and respond to inquiries professionally and in a timely manner

- Familiarity with tools such as OpenTable, Salesforce, Google Sheets, and/or Opera

- Strong problem-solving skills and conflict resolution abilities

- Detail-oriented, articulate, and able to multi-task in a high-volume and demanding work environment

- Flexible schedule and ability to work nights, weekends, and holidays as needed

Physical Requirements:

- Ability to seize, grasp, turn, and hold objects with hands

- Ability to work on your feet for at least 8 hours

- Fast-paced movements required to move around the property

- Ability to move, pull, carry, or lift at least 40 pounds

- Occasionally kneel, bend, crouch, and climb as required

In return, we offer a competitive compensation package, including:

- Health Care + 401K: Full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match

- Paid Time Off: Full-time employees have sick days and vacation days

- Career Development: Opportunities for career progression domestically or internationally, as well as managerially or technically

- Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeship, local outreach, and sustainability

- Learning & Development: Access to an extensive range of internally and externally run courses

- Cookhouse & House Tonic: Celebrating our passion for food and drink

- Team Events: Regular team-building activities, including fitness sessions, cinema screenings, and art classes

- Team Meal: A substantial meal provided free of charge while on duty in our houses and restaurants

The salary range for this role is $25-$25 USD.

## Skills

### Required
- OpenTable
- Salesforce
- Google Sheets
- Opera
- problem-solving
- conflict resolution
- multi-tasking
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/4986926101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)