# Manager, Global Billing Operations

**Company**: Recorded Future
**Location**: Boston, MA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $92,000-$137,500
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/recordedfuture/jobs/8907594002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-global-billing-operations-703068b0-34c/

## Description

Recorded Future is seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base.

This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization.

**Responsibilities:**

### Billing Operations & Collections

- Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies.

- Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery.

- Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact.

- Serve as the primary escalation point for complex billing issues, disputes, and exceptions.

- Lead collections processes, including AR aging, follow-ups, and dispute resolution.

- Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness.

- Ensure timely and accurate cash application and reconciliation.

### Process Ownership & Optimization

- Own and continuously improve billing and AR processes to drive scalability and efficiency.

- Identify and implement automation opportunities across systems and workflows.

- Standardize processes across regions, entities, and customer segments.

### Cross-functional Partnerships

- Partner with Deal Desk and RevOps to ensure a seamless transition from deal structure to billing execution.

- Partner with Sales and customer stakeholders to resolve payment delays and escalations.

- Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards.

### Controls, Compliance & Audit

- Ensure billing and AR processes are SOX-compliant and audit-ready.

- Own execution and documentation of key billing and AR controls.

- Support external audits, including documentation, walkthroughs, and issue resolution.

- Maintain compliance with global tax, invoicing, and regulatory requirements.

### Team Leadership

- Lead, mentor, and develop a high-performing Global Billing Operations team.

- Establish clear goals, priorities, and performance expectations.

- Drive a culture of accountability, continuous improvement, and customer focus.

**Requirements:**

- 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology.

- 3+ years of people management experience.

- Strong Order to Cash experience.

- Strong experience with NetSuite and Salesforce.

- Deep understanding of billing processes, invoicing structures, and collections workflows.

- Experience operating in a high-growth, complex deal environment.

- Experience with automation, AI, or process improvement initiatives.

- Strong analytical, problem-solving, and communication skills.

**Preferred Qualifications:**

- Familiarity with ASC 606 and revenue recognition considerations.

- Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba).

- Exposure to Government portal WAAF, including tax and multi-entity environments.

**Compensation:** The base salary range for this full-time position is $92,000-$137,500.

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## Skills

### Required
- Order to Cash
- NetSuite
- Salesforce
- billing operations
- finance operations
- automation
- AI
- process improvement
- analytical skills
- problem-solving skills
- communication skills

### Nice to have
- ASC 606
- revenue recognition
- marketplace billing
- AWS
- Azure
- Coupa
- Ariba
- WAAF

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/recordedfuture/jobs/8907594002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)