# Mortgage Advisor Virtual (Telephony & Video)

**Company**: Barclays
**Location**: Sunderland, Admiral Way
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Wear-House-Admiral-Way/CeMAP-Qualified---Mortgage-Advisor-Virtual--Telephony---Video-_JR-0000138616?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/mortgage-advisor-virtual-telephony-and-video-702e66af-bcd/

## Description

We are seeking a Mortgage Advisor Virtual (Telephony & Video) to join our team at Barclays. As a Mortgage Advisor Virtual, you will primarily support customers throughout their mortgage journey by handling enquiries, conducting appointments for a range of customer journeys including new applications and product transfers.

You will provide expert mortgage and mortgage-related protection advice. You will manage and own the customer's application journey to completion, which will include liaising with internal and external stakeholders, whilst keeping your customers informed throughout.

Responsibilities:

- Provide SME expertise on specific products, including mortgages and life assurance and services to customers and colleagues

- Identify market trends, new features, regulatory requirements, and potential risks

- Respond to customer inquiries and resolve customer dissatisfaction

- Present the advantages and features of the product to potential customers

- Assist with the development and execution of marketing materials for the product

- Participate in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders

Requirements:

- CeMAP qualification

- Experience or a background within the mortgage sector

- Demonstrated experience delivering high-quality customer service in a telephony-based environment

- Proven ability to lead confident, in-depth conversations to understand customer circumstances and build trusted relationships

- Excellent diary management skills and the ability to prioritise effectively in a fast-paced environment

- Proven experience delivering Key Performance Indicators, demonstrating commercial awareness, and taking ownership of personal performance and results

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## Skills

### Required
- CeMAP qualification
- mortgage sector experience
- customer service skills
- diary management skills
- commercial awareness

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Wear-House-Admiral-Way/CeMAP-Qualified---Mortgage-Advisor-Virtual--Telephony---Video-_JR-0000138616?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)