# Customer Success Enablement Business Partner

**Company**: Stripe
**Location**: San Francisco
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8293770?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_702aedf2-c9f

## Description

## Job Overview

We're seeking a Customer Success Enablement Business Partner to support Stripe's Customer Success Managers. You'll develop strategies to enhance their skills and knowledge, ensuring they deliver exceptional value to users.

## Responsibilities

- Collaborate with Customer Success leadership to define and execute an enablement strategy aligned with business priorities and performance needs

- Design and implement onboarding and ongoing development programs for Customer Success Managers

- Develop governance, roadmaps, and operating rhythms to prioritize requests and deliver complex programs

- Coordinate with cross-functional teams, including Customer Success Operations, Product, and Marketing

- Analyze data and feedback to identify needs and evaluate enablement effectiveness

- Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback

## Requirements

- 5+ years of experience in customer success, professional services, enablement, or a related field

- Working knowledge of the customer success role

- Experience leading complex, cross-functional programs

- Ability to partner with senior stakeholders and translate business needs into practical programs

- Experience using data and stakeholder feedback to evaluate results and improve programs

## Preferred Qualifications

- Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams

- Experience supporting customer success teams serving large enterprise customers

- Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement

## Skills

### Required
- customer success
- enablement
- program management
- data analysis

### Nice to have
- conversation intelligence
- learning platforms
- workflow automation
- artificial intelligence

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8293770?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)