# Vice President _ Fraud Ops

**Company**: Barclays
**Location**: Pune, Gera Commerzone SEZ
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Pune-Gera-Commerzone-SEZ/Vice-President---Fraud-Ops_JR-0000126586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7015a477-11c

## Description

We are seeking a Vice President _ Fraud Ops to spearhead the evolution of our Fraud Operations for protecting a customer's identity and protecting the bank from fraudulent activity on accounts.

**Purpose of the role** To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

**Key Accountabilities:**

- Manage daily staffing and workflow for Operations and ensure adherence to department quantity and quality standards.

- Proactively identify service delivery failures and escalate issue/impact to appropriate business owners.

- Meet regularly with managers and individual team members; coach them to meet and exceed their metrics.

- Utilize reporting and direct observation to keep them abreast of their performance towards those goals.

- Provide performance analysis to implement action plan strategies to improve overall performance.

- Be a resource for policy, procedure, and human resources questions/issues.

- Works in partnership with site leadership to ensure Fraud Operations team engagement and compliance with any site standards or objectives.

**Vice President Expectations**

- Contribute or set strategy, drive requirements and make recommendations for change.

- Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.

- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.

- Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.

**Requirements**

- Proven Credit Card / Debit card operations experience.

- Previous Fraud/Merchant Dispute Operations experience, preferred.

- Knowledge of credit card / Debit card regulations in US.

- Understanding of Fraud ops domain more specific to Chargeback process.

- Strong understanding of Risk and Control in a banking environment.

- People leadership experience of proven years with a highest span of 200+ HC for at least 5 yrs and above.

**Some other highly valued skills may include:**

- Attention to detail, understands importance of accuracy and responsiveness.

- Strong analytical and problem solving skills.

- Strong communication skills, both verbal and written.

- Results driven with a commitment to continuous process improvement and quality.

- Ability to multi-task and work under pressure.

- Proficient in Microsoft applications.

- Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.

## Skills

### Required
- Credit Card/Debit card operations
- Fraud/Merchant Dispute Operations
- Risk and Control
- Leadership
- Microsoft applications

### Nice to have
- Chargeback process
- Analytical and problem solving skills
- Communication skills
- Interpersonal skills

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Pune-Gera-Commerzone-SEZ/Vice-President---Fraud-Ops_JR-0000126586?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)