# FBS - Operations Execution Project Manager

**Company**: Capgemini
**Location**: Bogotá
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/oDbnqzxBBektm9Z39biMCK/hybrid-fbs---operations-execution-project-manager-in-bogot%C3%A1-at-capgemini
**Canonical**: https://yubhub.co/jobs/job_7002cd33-6fc

## Description

We are seeking a highly driven professional to lead the execution and change management of large, complex operational initiatives that directly impact employees, customers, and agents.

This role sits at the intersection of strategy, operations, and analytics, playing a key part in transforming Service Operations through cross-functional collaboration, data-driven insights, and enterprise-wide project leadership.

You will work closely with senior leadership and stakeholders across Digital, Product, IT, and Underwriting to ensure initiatives align with enterprise strategy and deliver measurable results.

Key responsibilities include:

- Leading the execution of large, high-impact operational and strategic initiatives across the enterprise

- Developing and implementing comprehensive change management plans, including impact analysis and change readiness assessments

- Partnering with cross-functional teams to drive alignment and successful implementation

- Performing project management activities to ensure short- and long-term strategies are effectively executed

- Analyzing operational and contact center data to identify trends, risks, and opportunities for improvement

- Presenting analytical findings and strategic recommendations to leadership, including executive-level stakeholders

Requirements include:

- 3 to 6 years of experience in Service Operations, call center environments, or comparable operational functions

- Strong analytics experience, particularly in evaluating operational and contact center data, metrics, and reporting

- Demonstrated experience managing projects and supporting cross-functional strategic initiatives

- Experience presenting insights and proposals to leadership audiences

This position comes with competitive compensation and benefits package, including a comprehensive benefits package, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture.

## Skills

### Required
- Project Management
- Change Management
- Analytical & Problem-Solving Skills
- Strong written and verbal communication skills
- Ability to develop and deliver effective presentations