# Manager, Customer Experience (CX) Measurement – PSS

**Company**: CVS Health
**Location**: Woonsocket, RI
**Experience**: senior
**Job type**: full-time
**Salary**: $66,330.00 - $145,860.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Woonsocket/Manager--Customer-Experience-Measurement---Pharmacy-Services-Segment--PSS-_R1079826-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-customer-experience-cx-measurement-pss-6ffd9558-84f/

## Description

CVS Health is seeking a Manager, Customer Experience (CX) Measurement – PSS to join their Enterprise Customer Experience Team. The successful candidate will play a critical role in measuring and driving action on consumer feedback, establishing a consumer-centric culture, and generating actionable insights to solve customer pain points.

**Responsibilities:**

- Provide logistic support for Caremark, Mail Order Pharmacy, and Specialty Pharmacy Member Experience Measurement programs

- Generate ongoing reporting of member experience

- Develop actionable insights about the member experience leveraging various data sources

- Present member experience insights to business partners and senior leadership

- Train colleagues to utilize Medallia platform

**Requirements:**

- 5+ years of experience in measuring and analyzing customer feedback, generating insights, and influencing the customer experience

- Bachelor's degree or 4+ years of equivalent experience

**Preferred Qualifications:**

- Experience with Medallia, Qualtrics, and other customer experience measurement platforms

- Experience in the Healthcare Insurance Industry

- Ability to analyze structured and unstructured data using multiple tools

- Programming experience (R, Python, SAS, SPSS, etc.) and familiarity handling large datasets

**Benefits:**

- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs

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## Skills

### Required
- customer experience
- data analysis
- Medallia

### Nice to have
- Qualtrics
- R
- Python
- SAS
- SPSS
- data management

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Woonsocket/Manager--Customer-Experience-Measurement---Pharmacy-Services-Segment--PSS-_R1079826-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)