# Director Sales Operations

**Company**: Ford Credit
**Location**: Dearborn
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

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## Description

As the Director of U.S. Sales Operations, you will serve as a key leader responsible for the strategic framework and operational execution of Ford Credit's U.S. Sales organization. This role leads a diverse team of professionals, located in multiple sites, to optimize dealer service, manage large-scale initiatives and programs, and provide critical business insights to executive leadership.

Responsibilities:

- Lead the development and oversight of key initiatives and strategies to deliver Ford Credit's plan

- Lead business process redesign efforts to enhance sales team efficiency and optimize the utilization of key performance tools to deliver superior dealer satisfaction and drive results

- Empower and lead the Inside Sales organization to deliver against core performance targets while optimizing service delivery models

- Research and design next-generation Performance Consulting frameworks to provide best-in-class support to the dealer network while prioritizing company initiatives

- Oversee the U.S. Wholesale program, optimizing initiatives such as the Floorplan Assistance Program (FPA), Partnership Rewards (PRP), and Dealer Cash Management (DCMA)

- Guide teams in delivery of Sales training, collaborating with Learning & Development to design and deliver employee and dealer training

- Direct the strategy for delivering fee income objectives in collaboration with field sales and product marketing

- Oversee support to the Vice President of U.S. Sales Operations, including facilitation of key meetings, and development and maintenance of performance dashboards (L2/L3 Bowlers) to track progress against Sales objectives

- Lead the execution of critical relationship-building initiatives, such as the 'Partners in Quality' program

- Interface with the Product Org and Product Marketing to implement enhancements; ensuring the 'Dealer Voice' is embedded into all projects and product rollouts.

- Champion compliance and procedural discipline

- Lead, mentor, and develop a high-performing, diverse team of employees, fostering a culture of collaboration and continuous improvement

- Proactively support employee engagement and diversity initiatives to develop a robust talent pipeline

## Skills

### Required
- sales operations
- dealer service
- business process redesign
- performance consulting
- wholesale program
- floorplan assistance program
- partnership rewards
- dealer cash management
- sales training
- learning and development
- fee income objectives
- field sales
- product marketing
- compliance
- procedural discipline
- team leadership
- employee engagement
- diversity initiatives

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