# ASSISTANT GENERAL MANAGER – OPERATIONS

**Company**: Soho House Mumbai
**Location**: Mumbai, Maharashtra
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://job-boards.greenhouse.io/sohohouseco/jobs/5010681101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6fdf6a19-ea1

## Description

We are seeking an energetic, commercially minded and people-focused Assistant General Manager to partner with the General Manager in driving the overall performance of Soho House Mumbai.

The Assistant General Manager will provide visible, hands-on leadership across front-of-house and back-of-house operations, ensuring consistent service standards and effective problem-solving.

Key responsibilities include:

- Business Leadership & Commercial Performance: Partner with the General Manager to deliver the House's annual business plan, revenue objectives, EBITDA targets and operational priorities.

- Operational Excellence: Provide visible, hands-on leadership across front-of-house and back-of-house operations, ensuring consistent service standards and effective problem-solving.

- Membership, Relationships & Mumbai Market Connectivity: Develop a strong understanding of Soho House's membership proposition and the needs of its diverse member community.

- People Leadership & Development: Build, coach and develop a strong team of operational leaders, creating a culture of accountability, collaboration and shared success.

- Cross-Functional Collaboration: Work collaboratively with Finance, People & Development, Recruitment, Learning & Development, Membership, F&B, Rooms, Marketing, PR, Events & Programming, Housekeeping, Engineering, IT and Facilities.

- Health, Safety & Compliance: Ensure adherence to company policies, food safety standards, allergy procedures, security protocols and health and safety requirements.

The role requires close collaboration with all other operational and support-function leaders across the House.

The ideal candidate will have:

- Strong management experience in a high-profile hotel, lifestyle hospitality business, premium restaurant group or private members' club.

- Sound understanding of hospitality business operations, commercial performance, revenue optimisation, budgets and EBITDA.

- A strong understanding of Mumbai's hospitality landscape and an ability to build meaningful relationships across diverse industries and communities.

- Demonstrated experience in managing, engaging and developing teams.

- Experience working within complex, fast-paced operations with high service expectations.

- International hospitality experience or exposure to global service standards would be advantageous.

Performance will be assessed against agreed business targets and leadership objectives, including:

- Service Excellence: Mystery shopper Service Scan scores and consistent delivery of Soho House standards.

- Financial Performance: Achievement of annual and quarterly EBITDA targets, revenue objectives and cost-control measures.

- Member Retention: Achievement of agreed membership retention targets and improvement in member experience.

- Team Retention: Achievement of staff retention targets, engagement and development objectives.

- Health & Safety: Successful completion of Health & Safety audits, compliance with standards and timely closure of corrective actions.

- Operational Performance: Effective execution of business improvement plans, operational priorities and cross-functional initiatives.

- People Development: Strength of succession planning, internal progression, leadership capability and team performance.

## Skills

### Required
- hospitality management
- commercial performance
- revenue optimisation
- budgeting
- EBITDA
- team management
- leadership
- communication
- stakeholder management

### Nice to have
- Opera
- Micros
- hospitality experience
- global service standards

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/sohohouseco/jobs/5010681101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)