# French Customer Service Agent

**Company**: TaskUs
**Location**: Cairo
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cairo-Egypt/French-Teammate---CS-Agent-_R_2603_4440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6fc3b351-dd6

## Description

TaskUs is seeking a French Customer Service Agent to provide exceptional support to French-speaking customers. The agent will be the primary point of contact for customers, responding to inquiries across multiple communication channels, including phone, email, and chat.

**Key Responsibilities:**

- Manage and respond promptly to customer queries, complaints, and suggestions via phone, email, and live chat, primarily in French.

- Diagnose and effectively resolve customer issues and complaints with empathy, professionalism, and a solution-oriented approach, aiming for first-contact resolution.

- Accurately document all customer interactions, case details, issues, and solutions in the Customer Relationship Management (CRM) system.

- Continuously develop and maintain an expert level of knowledge regarding company products, services, and policies.

- Collaborate with internal departments and escalate complex or recurring issues to the appropriate team when necessary.

- Ensure all communications adhere to high standards of grammar, tone, and the company's brand voice and quality guidelines.

- Maintain schedule adherence and meet department standards and goals for key performance indicators (KPIs) such as average handle time, customer satisfaction (CSAT), and quality scores.

- Periodically make outbound calls to customers to follow up on various issues or complete service-related tasks.

**Qualifications:**

- Native or near-native fluency in French (B2/C1 written and spoken).

- Professional working proficiency in English (B1/B2 level or higher) for internal communication, training, and documentation.

- Previous experience in a customer service, call center, or support role is a strong advantage, but not required for an entry-level role.

- Confident computer skills and the ability to navigate multiple systems and internet applications simultaneously.

- Experience with CRM software (e.g., Zendesk, Salesforce) is a plus.

- Exceptional active listening, empathy, problem-solving, and time management skills.

- Flexibility to work in shifts, including mornings, weekends, and holidays, as needed by a 24/7 or extended hours of operation (HOOP) environment.

**What We Offer:** At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

## Skills

### Required
- French
- English
- Customer Relationship Management (CRM)
- problem-solving
- time management
- active listening
- empathy

### Nice to have
- CRM software (e.g., Zendesk, Salesforce)

---

Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Cairo-Egypt/French-Teammate---CS-Agent-_R_2603_4440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)