# Director, AI Design System

**Company**: Pfizer
**Location**: New York - New York City
**Experience**: executive
**Job type**: full-time
**Category**: Design
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Director--AI-Experience-Design-Lead_4961699-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6fc2b93d-4db

## Description

Pfizer is seeking a Director-level design leader to own the consistency of its AI-first design system across human and agent surfaces. The successful candidate will bring exceptional executive presence, narrative storytelling ability, and political acumen, while remaining deeply hands-on and invested in growing the people on their team.

**Job Summary:** The Director is accountable for the system the way a product owner is accountable for a product: adoption in code, pattern reuse, override rates, and first-pass compliance are the scoreboard. When telemetry shows a pattern failing, the Director retires it.

**Responsibilities:**

- Own, extend, and evolve Pfizer's AI-first design system across human and agent surfaces

- Deliver design standards as code: tokens, patterns, and components shipped into the engineering build pipeline

- Track adoption in code (pattern usage, override rate, exception requests) and retire patterns the data shows are not working

- Connect design outcomes to measurable KPIs: adoption, task success, trust, time-to-resolution, and first-pass compliance

- Lead by example and innovation: set the design bar by shipping work in new AI tools first

- Hands-on design delivery: independently own end-to-end design execution for high-impact, ambiguous initiatives

- Agentic and conversational design authority: act as the design authority for Agentic AI experiences

- Assistant behavior design: define assistant behaviors such as tone and voice, refusal patterns, transparency cues, and explainability

- LLM product partnership: partner closely with AI, Data, Product, and Engineering teams to co-own LLM-enabled products

- Craft excellence: maintain an exceptional design bar across interaction design, visual design, systems thinking, product thinking, and storytelling

- Executive design advisory: serve as a trusted design advisor to Product, Engineering, and Executive stakeholders

- Product vision and roadmap: support product vision and roadmap prioritization

- Team building and talent lifecycle: build, lead, and grow a high-performing team of experience designers

- Budget and resourcing: own the team's operating budget and staffing across platforms and initiatives

**Requirements:**

- Bachelor's degree with at least 8 years of progressive experience in Experience Design, UX, or Product Design

- 5+ years of direct people management experience

- Working fluency with front-end development principles, APIs, and design-token pipelines

- Experience owning and evolving design systems and AI-first interaction patterns at scale

- Deep expertise in AI-driven experience design, including hands-on experience designing Agentic AI workflows and Conversational UX

- Advanced understanding of how AI systems behave, communicate, and build trust

- Exceptional design judgment and craft excellence

- Outstanding executive communication and storytelling skills

- Expertise in accessibility and inclusive design

- Strong analytical and problem-solving skills

- A robust portfolio demonstrating system-level thinking, AI-powered experiences, and rapid prototyping approaches

## Skills

### Required
- Experience Design
- UX
- Product Design
- Front-end development
- Design systems
- AI-driven experience design
- Agentic AI workflows
- Conversational UX
- Accessibility
- Inclusive design
- Analytical and problem-solving skills

### Nice to have
- LLM APIs
- Agent frameworks
- Prompt engineering
- Lean or agile environments
- Design teams management
- AI experience evaluation approaches

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Director--AI-Experience-Design-Lead_4961699-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)