# Technical Services Engineer

**Company**: MongoDB
**Location**: Bengaluru
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8383063?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-services-engineer-6fb94cef-a42/

## Description

MongoDB Technical Services partners with customers to help them successfully run MongoDB in production.

The Role: MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB ecosystem problems.

Responsibilities:

- Diagnose problems across application, database, network, storage, and infrastructure layers using logs, metrics, traces, query plans, and other diagnostic evidence

- Advise customers and prospects on data architecture, query performance, and practical ways to meet their performance and cost goals

- Be a trusted technical voice throughout evaluation and adoption, communicating trade-offs clearly to engineers and other stakeholders

- Bring customer feedback, recurring issues, and product gaps to Product and Engineering, and help turn those signals into improvements

Requirements:

- 5+ years of proven experience

- Strong technical experience in more than one of the following areas:

- Strong SQL and hands-on experience diagnosing analytical database workloads

- Hands-on experience working with databases

- Lead customers through production incidents end-to-end

- Practical systems troubleshooting experience across Linux or comparable operating systems

- Troubleshoot and improve the ecosystem around the database

- Ability to design or assess customer workload evaluations and benchmarks

- Guide customer migrations and onboarding

- Strong written and verbal communication, customer empathy, and ownership through to resolution

Nice to Have:

- Scripting or automation with Python or Bash

- Familiarity with cloud data platforms and object storage

- Experience with analytical databases or data warehouses

- Experience supporting database migrations, production operations, or customer-facing technical support

Success Measures:

- In 3 months, build working knowledge of the platform, tools, support processes, and customer workloads

- In 6 months, be comfortable working frontline with customers and complete the MongoDB Certified DBA Associate exam

- In 12 months, gain expertise to be part of a technical experts group within the MongoDB ecosystem

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## Skills

### Required
- SQL
- NOSQL
- database fundamentals
- troubleshooting
- communication

### Nice to have
- Python
- Bash
- cloud data platforms
- object storage
- analytical databases

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8383063?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)