# Expert Team, Solutions

**Company**: Filevine
**Location**: Salt Lake City, Utah
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/filevine/163f73bd-254d-45f2-9ed6-43d0ac5e00e2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6fa3eed3-2c3

## Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform,where modern legal work happens with clarity and consistency.

The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. “That is not possible” is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job.

## Responsibilities:

- Play a lead role in issue remediation and convey unyielding accountability for assigned issues

- Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need

- Memorialize findings, share, and present to the larger Solutions slice and Expert teams

- Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.

- Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.

- Maintain comprehensive product knowledge across the Filevine family of products

- Support other expert teams and expert roles as needed

- Occasional travel, as necessary

## Qualifications:

- Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence

- 2+ years of Excel/SQL/API or equivalent experience

- 2+ years Low-code / Declarative development experience or equivalent experience

- Assertive communicator that can provide recommendations and instill confidence

- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities

- Quick learner of new technologies, self-motivated

- Driver of change for more impactful solutions and customer outcomes at a fast growing company

- Ability to lead critical conversations

- Organized, detail oriented, and timeline driven

- Ability to independently manage competing customer priorities and initiatives with limited structure

## Additional Requirements:

- Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.

- Must be able to work in office 5 days a week in our Sugarhouse, UT location

- Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.

- Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.

## Benefits:

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Top-of-the-line company swag

## Skills

### Required
- Digital transformation
- Excel
- SQL
- API
- Low-code / Declarative development
- Assertive communication
- Creative thinking
- Problem solving
- Leadership
- Time management

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/filevine/163f73bd-254d-45f2-9ed6-43d0ac5e00e2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)