# Technical Support Engineer

**Company**: That Game Company
**Location**: Shanghai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Category**: Engineering
**Industry**: Game Development

**Apply**: https://jobs.ashbyhq.com/thatgamecompany/c300c425-b0d4-4a05-80d4-ec17e3434f92?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6f982ffd-113

## Description

On any given day at our game studio, you might:

- Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.

- Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.

- Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.

- Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.

- Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.

- Act as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements.

- Develop scripts or tools to automate repetitive tasks and improve troubleshooting, monitoring, or diagnostics.

We expect you to:

- Have a passion for games and a deep understanding of the technical challenges faced by players and developers.

- Thrive in a fast-paced environment and enjoy solving complex problems with innovative solutions, such as the AI toolchain.

- Create common goods and build gamification in the office environment, onboarding pipeline, and other areas.

Required Skills:

- 3 years or more of experience in technical support, IT operations, or a related field in a production environment.

- Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).

- Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.

- Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.

- Experience with network devices (switches, routers, access points) and basic networking configurations.

- Ability to analyze logs, error reports, and crash dumps to identify root causes of issues.

- Familiarity with the AI application ecosystem.

- Exceptional communication and interpersonal skills for liaising with cross-functional teams and end users.

- Capable of understanding English documentation. Fluent in written English for technical communications in chat tools. Able to speak English for daily life.

Preferred Skills:

- Fluent in spoken English for professional communications.

- Knowledge of enterprise tools like Okta and Google Workspace for user account management.

- Experience with MDM tools like Jamf Pro and Microsoft Intune.

- Experience with version control systems like Git or Perforce.

- Familiarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes).

- Proactive in identifying repetitive tasks and collaborating with engineering teams to automate workflows.

- Experience in monitoring and mitigating cybersecurity risks, such as unauthorized access or data breaches.

- Familiarity with game engines such as Unity and Unreal.

## Skills

### Required
- technical support
- IT operations
- scripting languages
- networking concepts
- server administration
- troubleshooting
- AI application ecosystem
- English language

### Nice to have
- fluent spoken English
- enterprise tools
- MDM tools
- version control systems
- cloud platforms
- DevOps tools
- cybersecurity risks
- game engines

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/thatgamecompany/c300c425-b0d4-4a05-80d4-ec17e3434f92?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)