# Site Engagement Study Manager **Company**: ICON **Experience**: senior **Job type**: full-time **Category**: Healthcare **Industry**: Healthcare **Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/Poland-Warsaw/Study-Manager_JR154197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_6f74e46f-071 ## Description ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a Site Engagement Study Manager, you will be accountable for the end-to-end delivery, governance, and performance of site engagement activities across assigned clinical trials, working with teams of site engagement subject matter experts globally accountable for optimizing clinical trial site performance. **Key Responsibilities:** - Coordinate, manage, and document all site engagement activities across assigned clinical trials, ensuring alignment with study goals, KPIs, and timelines - Develop, maintain, and actively manage site engagement plans, including country/site-level strategies, engagement cadence, and escalation triggers - Lead routine internal and external study meetings - Proactively track and drive completion of all required actions across CTLs, SELs, and cross-functional teams, ensuring accountability and timely execution - Monitor and analyze site, country, and study-level performance, translating data into clear, actionable insights and providing regular, high-quality customer-facing reporting demonstrating impact on recruitment and trial outcomes - Ensure all study documentation and trackers are complete, accurate, and maintained in accordance with timelines - Identify, assess, and proactively manage operational and recruitment risks, driving issue resolution and appropriate escalation when required - Serve as the primary point of contact for site engagement, acting as liaison between sponsor, project management, clinical teams, and site engagement resources - Ensure alignment and effective collaboration across Clinical Operations, Project Management, and Patient Recruitment functions - Establish and reinforce clear expectations, KPIs, and roles for site engagement teams to ensure consistent, high-quality execution - Ensure delivery of high-quality service and outputs, holding teams accountable to timelines, deliverables, and performance standards - Participate in and contribute to study start-up activities, including planning, resource alignment, forecasting, and customer engagement strategy development - Represent the function professionally in customer meetings, governance forums, and strategic discussions, providing data-driven recommendations and engaging SMEs when necessary - Ensure compliance with ICH/GCP and applicable regulatory, organisational, and study-specific requirements - Recognize and manage sensitive or complex issues, escalating as needed to ensure resolution - Perform additional duties as required to support successful study delivery and site performance optimization **Requirements:** - 2+ years in clinical trial operations, with direct exposure to site engagement, CTL, CRA, site operations, or patient recruitment functions - Demonstrated experience working on global, multi-country trials - Proven ability to operate within matrix environments across Clinical, PM, and sponsor teams - Prior experience contributing to or supporting customer-facing deliverables or governance meetings - Strategic thinking with strong ability to translate into execution - Financial acumen (budget tracking, forecasting, risk translation) - Advanced data analysis & storytelling for customer reporting - Strong stakeholder management (internal + customer-facing) - High level of ownership and accountability - Ability to drive action and hold teams accountable in a matrix environment - Deep understanding of clinical trial operations and site dynamics **Rewards & Benefits:** - Competitive base salary and performance-related incentives - Health and wellbeing programmes including medical, dental, and vision coverage where applicable - Retirement and pension plans - Life assurance and disability coverage - Employee assistance programmes and wellbeing resources - Learning and development opportunities through structured training and career pathways ## Skills ### Required - clinical trial operations - site engagement - CTL - CRA - patient recruitment - strategic thinking - financial acumen - data analysis - stakeholder management --- Source: [Apply at icon.wd3.myworkdayjobs.com](https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/Poland-Warsaw/Study-Manager_JR154197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)