# IT Support Engineer

**Company**: ElevenLabs
**Location**: Warsaw
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/c4f86796-2d73-4f0a-b44a-92372c80e25f/it-support-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6f607fb6-b18

## Description

We’re looking for an IT Support Engineer based out of our Warsaw office. This is a hybrid role - 4 days per week on-site and one day working from home.

### What You'll Do

- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping

- Office IT support: provide on-hand support to our colleagues in our Warsaw office, as well as support with expansions and/or office buildouts

- AV support: ensure meeting rooms and AV equipment are running reliably

- End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout

- Onboarding: run IT onboarding calls for new joiners

- New IT projects: contribute to IT initiatives

- Automation and tooling: build automations and Slack bots to streamline repetitive work

- Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base

### What you bring

- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems

- Strong organisational skills, attention to details and a proactive mindset

- Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)

- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)

- Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management

- A willingness to learn new tools and technologies quickly

- Clear written and verbal communication skills with a knack for writing helpful documentation

### What we offer

- Competitive compensation and stock options

- Stock options; we want you to have ownership in the company and share the successes that lie ahead

- Extraordinary team; we favor ambitious, smart people striving for outsized impact

- Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland

## Skills

### Required
- IT fundamentals
- MDM platform
- Okta
- access management
- communication skills

### Nice to have
- Prior experience in a high growth / startup environment
- Experience in a customer or public-facing role
- Experience with Agentic AI tooling
- Familiarity with bash scripting

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/careers/c4f86796-2d73-4f0a-b44a-92372c80e25f/it-support-engineer?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)