# Partner Success Lead

**Company**: Anthropic
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £215,000-£250,000 GBP
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5427025008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6f51d6cb-180

## Description

## Job Overview

As a Partner Success Lead at Anthropic, you will own the outcome of customer engagements across a set of managed partners in EMEA. Your goal will be to ensure that partners complete work on scope, customer Claude usage grows, and the outcome is satisfactory.

## Key Responsibilities:

- Own every customer engagement in your book from partner match to completed outcome.

- Run weekly delivery reviews and bring stalled or at-risk engagements to the at-risk account review.

- Unblock issues such as partner capacity, scope creep, and customer readiness.

- Track delivery quality and consumption across your book.

- Build senior relationships with managed partners' practice and delivery leadership.

- Develop each partner's Claude practice.

- Convert successful strategies into reusable best practices.

- Conduct quarterly practice reviews with managed partners.

- Present and persuade across various audiences.

- Steward funding requests from partners.

- Coordinate handoffs with Partner Sales and Partner Delivery.

- Monitor your book's performance using key metrics.

- Utilize Claude in your daily work.

## Requirements:

- Experience managing a high-volume book of concurrent customer engagements.

- Ability to build structure and programmatic motions.

- Track record of delivering completed work and driving customer behavior.

- Strong judgment on delivery quality and escalation.

- Effective communication and presentation skills.

- Understanding of customer success in a usage-based business.

- Technical fluency to be credible in delivery reviews.

- Daily use of Claude or another large language model.

## Preferred Qualifications:

- 5-8 years of experience working with consulting and systems integration partners.

- Direct experience with systems integrators.

- Experience running at-risk account reviews and turning stalled work around.

- Experience anchoring a surge team.

- Depth in a specific industry vertical.

- Experience stewarding co-investment funding.

- Experience running quarterly business reviews.

## Logistics

- Annual Salary: £215,000-£250,000 GBP

- Minimum education: Bachelor’s degree or equivalent

- Required field of study: Relevant to the role

- Minimum years of experience: Correlates with internal job level requirements

- Location-based hybrid policy: 25% office time

- Visa sponsorship: Available

## Benefits

(No benefits mentioned)

## Skills

### Required
- customer success
- delivery management
- technical account management
- partner success
- Claude

### Nice to have
- consulting
- systems integration
- account management
- industry vertical expertise
- co-investment funding

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5427025008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)