# Customer Success Specialist

**Company**: Wonderschool
**Location**: San Francisco
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wonderschool/jobs/8199661003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-specialist-6f337cfc-765/

## Description

Wonderschool's mission is to ensure every child has access to early childhood education that helps them realize their full potential.

As a Customer Success Specialist, you will onboard and activate providers, own retention and renewals, run regular check-ins, and be the voice of the provider back to product, engineering, and sales.

Responsibilities:

- Onboard and activate providers - listing live, enrolled, recruit and hire

- Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn

- Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding

- Be the voice of the provider and the program back to product, engineering, and sales

- Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts

- Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions

- Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on

Requirements:

- 2+ years in sales, account management, or customer success

- A background in education; early childhood education preferred

- Experience building products or internal tools, with hands-on comfort using AI tools

Location:

- Based in San Francisco, in-office with the team, five days a week

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## Skills

### Required
- AI tools
- account management
- customer success
- education

### Nice to have
- early childhood education
- product development
- internal tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wonderschool/jobs/8199661003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)