# Health Advocate

**Company**: CVS Health
**Location**: Work from home, CA
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $17.00 - $34.15
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/CA---Work-from-home/Service-Advocate---Operations_R1089658?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/health-advocate-6f308b1b-02c/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Healthy Outcomes Team is a health advocacy team looking for dedicated, friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Your goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications.

Key Responsibilities:

- Make inbound and outbound calls to members and providers to help get services like healthcare visits, screenings, vaccinations, or medication refills.

- Work through barriers that stand in the way of our members' good health.

- Deliver the best member experience through professional, empathetic conversations.

- Provide important education to members to help them make good health decisions that improve their health.

- Accurately document conversations in the member's health record.

Key Abilities:

- High-energy engagement to provide exceptional service.

- Empathetic, curious, with an enthusiasm for learning.

- Knowledge retention and recall to answer questions and resolve issues.

- Desire to understand and meet our members' needs and escalate issues for resolution.

- Speed and efficiency to meet business metrics and goals.

- Ability to handle pressure and stay calm and positive in all situations.

- Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.

- Ability to absorb and apply new and changing information.

- Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment.

Required Qualifications:

- 2+ years' experience with call center or outreach involving members/consumers.

- 3+ years' experience in a healthcare setting.

- Experience with HEDIS screening measures.

- Experience with behavior change.

Preferred Qualifications:

- Bilingual or multilingual candidates heavily preferred.

- Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace.

- Hard-wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted).

- Medical certification (certified nursing assistant, medical assistant, etc.).

- Proficiency with Windows and web-based applications and digital communication tools.

- Professional communication skills.

- Strong active listening and interpersonal skills.

- High computer literacy, including ability to troubleshoot issues.

Benefits:

- Medical, dental, and vision coverage.

- Paid time off.

- Retirement savings options.

- Wellness programs.

Anticipated Weekly Hours: 40 Time Type: Full-time Pay Range: $17.00 - $34.15

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## Skills

### Required
- call center experience
- healthcare experience
- HEDIS screening measures
- behavior change

### Nice to have
- bilingual or multilingual
- medical certification
- Windows proficiency
- digital communication tools

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/CA---Work-from-home/Service-Advocate---Operations_R1089658?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)