# Solution Engineer

**Company**: WorkBoard
**Location**: Sofia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/workboard/jobs/8634352002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6f1c14dd-a8d

## Description

We are looking for a Solution Engineer to join our Customer Success team in Sofia, Bulgaria. As a Solution Engineer, you will span pre- and post-sales, working closely with Account Executives, Customer Success Managers, and Implementation specialists.

In pre-sales, you will be the technical proof that moves deals forward. In post-sales, you will ensure customers go live fast, integrate deeply, and reach adoption milestones ahead of schedule.

You will bring an AI-first mindset and familiarity with Strategic Portfolio Management (SPM) and OKR platforms. You will know how to translate technical depth into business value , and you will be as comfortable presenting to a CTO as you are debugging an API integration at midnight before a go-live.

**Responsibilities**

- Standing up and customizing demo instances quickly , showcasing WorkBoardAI's full depth to prospects in a way that maps to their specific use case.

- Configuring SSO, SCIM, bulk imports, and permission structures across complex enterprise identity environments.

- Designing and building integrations with systems like Workday, Jira, Salesforce, and BambooHR.

- Writing and maintaining API-based solutions that extend platform capability for demanding customer environments.

- Navigating enterprise IT and security teams with confidence, and translating their requirements into a workable implementation plan.

- Turning patterns you see across customer deployments into repeatable playbooks the whole team can use.

**What You'll Achieve** Within one month, you’ll:

- Become a daily user of WorkBoardAI and develop a deep understanding of the platform's AI, OKR, and integration capabilities.

- Shadow demo walkthroughs and technical evaluations with the sales team to understand how we win.

- Meet key customers , including accounts like Infobip, Renault Group, and AstraZeneca , and understand their integration and provisioning setups.

- Get to know the customer facing and product teams across Sofia, the US, and India, and understand how the pre- and post-sales motion fits together.

- Deliver your first demo to a WorkBoardAI teammate with confidence.

Within three months, you’ll:

- Own demo instance creation end-to-end for at least 5 prospective customers, with demos tailored to their personas and use cases.

- Complete your first SSO/SCIM provisioning setups independently on 5+ enterprise accounts.

- Support 5+ integration projects (Workday, Jira, or similar), from requirements to go-live.

- Be the go-to technical resource for the Sofia CS&S pod , AEs and CSMs know to loop you in early.

- Have action plans in place to hit your Key Results for the first half of the year.

Within six months, you’ll:

- Maintain a portfolio of configured demo environments the sales team relies on for every major deal.

- Own the provisioning and integration runbook for the team , a living document that makes every future deployment faster.

- Independently manage technical relationships with 10+ enterprise customers, with a track record of on-time, high-quality go-lives.

- Be contributing product feedback to the WorkBoardAI product team based on patterns you've identified across customer implementations.

- Have established yourself as a trusted technical advisor to at least 5 senior customer stakeholders.

**Requirements**

- 3–5+ years in a technical customer-facing role: solutions engineering, implementation engineering, technical account management, or similar.

- Hands-on experience with REST APIs, webhooks, SSO/SAML, SCIM, and enterprise integration patterns , and you can configure, test, and troubleshoot them yourself.

- AI-first mindset and familiarity with Strategic Portfolio Management (SPM) and OKR platforms.

- Fluent in English and based in Sofia, available to come into the office 2 days a week.

- Experience supporting enterprise SaaS deployments in mid-market and large accounts is a plus.

**Benefits**

- Competitive salary and performance bonus

- 25 days of PTO and company holidays

- Additional Health insurance w/ Bulstrad Life

- Hybrid working , 2 days/week in the Sofia office

- Bi-weekly All-Hands Meetings

- And much more!

## Skills

### Required
- REST APIs
- webhooks
- SSO/SAML
- SCIM
- enterprise integration patterns
- Strategic Portfolio Management (SPM)
- OKR platforms
- AI-first mindset

### Nice to have
- experience supporting enterprise SaaS deployments in mid-market and large accounts

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/workboard/jobs/8634352002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)