# Technical Escalations Engineer 2 (Web Platform)

**Company**: Datadog
**Location**: Seoul
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/8351509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-escalations-engineer-2-web-platform-6f1ba1d7-377/

## Description

As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving the company's global success.

You will tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve the platform, and mentor teams worldwide, elevating the technical bar at every level.

Responsibilities:

- Develop deep technical expertise and continuously learn as the product evolves.

- Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges with urgency and precision.

- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team.

- Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers.

- Become the go-to expert for the Web Platform experience at Datadog.

- Handle complex escalations related to login failures, broken dashboards, permission mismatches, audit discrepancies, and visualization bugs.

- Coordinate investigations that span several product areas at once.

- Develop internal tooling, debugging guides, and reusable workflows.

Requirements:

- A self-driven problem solver with an obsession for excellence and continuous learning.

- A strategic thinker who defaults to a client-centric approach.

- An independent, fast learner, capable of picking up new technologies and adapting to evolving priorities.

- A collaborator and mentor, who enjoys sharing knowledge and raising the technical bar for the team.

- Deeply familiar with authentication standards and patterns.

- Experienced investigating authorization at enterprise scale.

- Comfortable with audit and compliance as a product problem.

- Familiar with the admin persona and fluent in data visualization.

Benefits and Growth:

- Generous and competitive benefits

- New hire stock equity and employee stock purchase plan

- Continuous career development and pathing opportunities

- Product training

- Best-in-breed onboarding

- Internal mentor and buddy program

- Friendly and inclusive workplace culture

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- authentication standards
- authorization
- data visualization
- debugging
- problem-solving

### Nice to have
- Computer Science or Engineering major
- Zendesk
- Jira
- Confluence
- Datadog
- integrations ecosystem
- observability platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/8351509?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)