# Associate Director, Agency Relationship Management

**Company**: AIA Malaysia
**Location**: Kuala Lumpur, MY
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Associate-Director--Agency-Relationship-Management_JR-69343?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6eef2229-2a8

## Description

We're seeking an Associate Director, Agency Relationship Management to join our marketing, distribution & partnership team. You'll play a vital part in advancing our movement to create a healthier, more sustainable future for everyone. You'll drive relationship management and strategic alliances across AIA Agency Force, plan and execute business strategies, and lead a team of Agency's Channel Managers.

**Responsibilities:**

- Manage Life Planners to drive engagement

- Activate, grow and drive productivity of Life Planners

- Work with CS Segment Management to drive adoption for Company-focused initiatives

- Collaborate with CS Client Management for VS accounts opening for sales done through Life Planners

- Generate CS leads through effective lead management from Life Planners

- Deep understanding of servicing issues and ability to appropriately escalate to Client Management

- Track sales performance and key initiatives and prepare weekly and monthly sales reports

**Segmentation Management:**

- Collaborate with Segment Management to plan and execute engagement activities, R&R, campaigns to deepen and foster good relationships with Life Planners

- Collaborate with AD's Work Stream or departments to increase adoption and Active Agent/ Productivity of Life Planners

**Governance and Compliance:**

- Ensuring best ROI and all sales activities comply with relevant governance, regulations and ethical standards

- Ensure all sales activities comply to relevant Company's policies and practices on risk identification, management of legal, regulatory and licensing requirements, whilst delivering their best returns

**People Management:**

- Support and develop BDE/DOAs under his/her supervision to have capability in the knowledge and skills required for the business.

**Requirements:**

- Education – Diploma or Degree Holder of any study

- Experience – Minimum 10 years working experience in sales, or insurance / financial related industry

- Special skills – well conversed in English, Mandarin and Bahasa Malaysia; Familial in using Excel and PowerPoint, good presentation skills

- Managerial skills – has experience in managing a sales team

- Strong planning and organizational skills

- Track sales performance and conduct sales coaching

- Ability to handle Intermediary complaints and/or requests with a sense of urgency

- Strong exception handling skills

- Ability to understand requirements of Life Planners and effectively liaise with Client Management

- Ability to effectively bridge clients of Life Planners with Client Management to drive up-sell/cross-sell

- Articulate with strong communication skills

- Good computer skills, preferably in Excel and PowerPoint

## Skills

### Required
- English
- Mandarin
- Bahasa Malaysia
- Excel
- PowerPoint
- sales management
- team management
- strategic planning

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Associate-Director--Agency-Relationship-Management_JR-69343?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)