# Community Coordinator - German Speaking

**Company**: Electronic Arts
**Location**: Galway, Ireland
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/sv_SE/careers/JobDetail/Community-Coordinator-German-Speaking/214876?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6ee9fdce-7ff

## Description

Electronic Arts is seeking a Community Coordinator to join its Fan Care Organization. The successful candidate will work in a hybrid role, spending 3 days per week onsite in the Galway office.

As a Community Coordinator, you will foster healthy and engaging community spaces across EA Forums and other community platforms. Your responsibilities will include:

- Providing player support by resolving gameplay, technical, and account-related issues

- Clarifying misinformation and educating players using accurate information and trusted resources

- Balancing support, education, and engagement without defaulting exclusively to reactive issue resolution

- Exercising judgment on when engagement adds value,and when allowing community discussion to develop naturally is the better outcome

- Enforcing community guidelines fairly while promoting respectful, constructive discussions

- Guiding conversations back toward constructive discussion when threads become unproductive or off-topic

- Managing disruptive behaviors such as thread necromancy, misinformation, duplicate discussions, or rule violations

- Identifying recurring questions, new trends, risks, and opportunities, and communicating insights to Community Leads and Studio partners

- Helping improve player communications and self-service resources by recognizing patterns across community conversations

- Shaping future engagement strategies through ongoing observation of player behavior

- Building relationships with Super Users, creators, and trusted community members

The ideal candidate will have:

- 2+ years of experience supporting online gaming communities, customer support, or community management

- Native-level fluency in German, both written and verbal; professional fluency in English, both written and verbal

- Experience with community platforms such as EA Forums, Discord, Steam, Reddit, or similar platforms

- Experience creating public-facing communications or community content

- Familiarity with community moderation practices and online community health

- Experience producing content that is clear, grammatically sound, and easy for diverse audiences to understand

- Understanding of public engagement, including what to communicate, when to engage, and when to escalate

- Ability to identify patterns across large volumes of player feedback

- Comfortability adapting to changing priorities

- Experience managing multiple active community conversations simultaneously while balancing support, engagement, and moderation responsibilities

- Experience navigating difficult community conversations while maintaining a respectful, impartial, and professional public presence

- Curiosity about player behavior, motivations, and community dynamics

- Experience working within online communities, social platforms, or live service games

## Skills

### Required
- community management
- customer support
- content creation
- public engagement
- community moderation
- German language
- English language

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/sv_SE/careers/JobDetail/Community-Coordinator-German-Speaking/214876?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)