# Technical Support Engineer 3, Premier - Sao Paulo

**Company**: Datadog
**Location**: Sao Paulo, Brazil
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/8097533?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6edcb397-563

## Description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

As a Technical Support Engineer 3, Premier, you will work directly with Datadog's Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

**What You'll Do:**

- Respond to client requests (phone/chat/tickets) on our fast-paced team while continuing to educate our clients on the use of the platform

- Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment

- Reproduce issues and dive into the 600+ integrations that Datadog works with

- Build out documentation and knowledge-based articles for a variety of technology

- Drive product conversations based on needs and problems learned during client interactions

- Participate in routine health check meetings with Premier Customers

- Work from a Datadog office 3-5 days per week

**Who You Are:**

- Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)

- A tinkerer with some programming experience and a basic knowledge of Linux

- Self-motivated, detail-attentive, and have a desire for continuous learning

- A critical thinker who defaults to a client-centric approach

- A decision maker but know when the decision should be escalated

- Have been in a Premium/Enterprise technical support role previously

- Knowledgeable of current infrastructure and monitoring solutions and technologies

- Able to work a rotating schedule that requires weekend availability

**Benefits and Growth:**

- Best-in-breed onboarding

- Generous global benefits

- Intra-departmental mentor and buddy program for in-house networking

- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

- Continuous professional development, product training, and career pathing

- An inclusive company culture, able to join our Community Guilds and Inclusion Talks

## Skills

### Required
- multi-channel technical support
- SaaS
- programming
- Linux
- critical thinking
- client-centric approach

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/8097533?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)