# Merchant Account Manager **Company**: PayPal **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: Base Pay: ($103,000.00 - $152,900.00 Annually), Total Target Cash: ($206,000.00 - $305,800.00 Annually) **Category**: Sales **Industry**: Finance **Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/San-Jose-California-United-States-of-America/Global-Strategic-Account-Manager_R0138021?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_6e94817f-639 ## Description This job involves managing operational relationships with PayPal's global merchants, supporting account managers in strategic initiatives, and driving customer satisfaction and loyalty. **Essential Responsibilities:** - Manage day-to-day operational merchant relationships, addressing questions and involving support as needed. - Support Account Manager with operational and administrative tasks to ensure account success. - Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration. - Drive net new business prospecting and support Account Manager's prospecting efforts. - Monitor account health, adoption, and customer satisfaction through feedback and usage tracking. **Additional Responsibilities & Preferred Qualifications:** - Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal. - Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor. - Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals. - Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. - Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs. - Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions. - Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. - Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success. - Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. - Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success. - Drive merchant retention, including churn mitigation / negotiation, and renewal processes. - Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence. - Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. - Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. - Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. - Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals. - Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal. **Requirements:** - 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. - 5+ years of experience in account management, client success, or sales, ideally within payments or financial services industries, with a focus on driving merchant growth and retention. - Deep understanding of e-commerce, merchant services, and payment solutions. - Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts. - Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions. - Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. - Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. - Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. - Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results. - Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. - Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes. **Pay Information:** The expected range of pay, including base pay and total target cash (base pay plus sales incentive compensation), for this role by location is: San Jose, California: Base Pay: ($103,000.00 - $152,900.00 Annually), Total Target Cash: ($206,000.00 - $305,800.00 Annually) Chicago, Illinois: Base Pay: ($93,500.00 - $139,150.00 Annually), Total Target Cash: ($187,000.00 - $278,300.00 Annually) Austin, Texas: Base Pay: ($93,500.00 - $139,150.00 Annually), Total Target Cash: ($187,000.00 - $278,300.00 Annually) New York City, New York: Base Pay: ($103,000.00 - $152,900.00 Annually), Total Target Cash: ($206,000.00 - $305,800.00 Annually) Scottsdale, Arizona: Base Pay: ($89,000.00 - $132,000.00 Annually), Total Target Cash: ($178,000.00 - $264,000.00 Annually) Omaha, Nebraska: Base Pay: ($89,000.00 - $132,000.00 Annually), Total Target Cash: ($178,000.00 - $264,000.00 Annually) ## Skills ### Required - account management - client success - sales - e-commerce - merchant services - payment solutions ### Nice to have - strategic account planning - relationship building - communication - negotiation - analytical thinking --- Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/San-Jose-California-United-States-of-America/Global-Strategic-Account-Manager_R0138021?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)