# Premier Relationship Officer, Klang

**Company**: Intl Wealth & Premier Banking
**Location**: Klang, Selangor
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612298734?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6e6ff661-39c

## Description

Some careers grow faster than others. If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth.

Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (IWPB) team in the role of Premier Relationship Officer, working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities:

- Complete daily sales administrative tasks, including organizing and checking sales application forms, signing sales documents, and scanning and filing completed forms.

- Assist Relationship Managers (RMs) in replying to customer emails, handling banking transaction requests, and other requests from premier clients.

- Handle customer complaints and follow-up tasks.

- Create appointments for customers upon request.

- Identify customers who have not been contacted quarterly and create leads for RMs to follow up.

- Monitor RMs' campaign call lists and event triggers.

- Assist RMs with file reviews, CAMP, FCC calls, or monitoring.

- Cross-sell and refer customer needs to Product Relationship Managers (PRMs).

- Educate customers on digital banking.

- Serve as the main contact point for customers, fulfilling their service needs.

- Ensure proactive updates of accurate customer information in the bank's system.

- Temporarily hold resigned RMs' portfolios and fulfill their service needs.

- Assist RMs in opening accounts.

Requirements:

- Customer engagement

- Basic planning and organizing

- Appointment making skills

- RMP & WPT

- Wealth Management and Proposition

## Skills

### Required
- Customer Engagement
- Basic Planning and Organizing
- Appointment Making
- RMP & WPT
- Wealth Management and Proposition

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612298734?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)