# Sr. Client Consulting Manager

**Company**: Visa
**Location**: Singapore, SG
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/SG---Singapore/Sr-Client-Consulting-Manager_REF089411W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6e6568be-641

## Description

The Sr. Client Consulting Manager is responsible for proactively managing operational relationships with key Visa clients, acting as a liaison and escalation point for client issues, and leading internal and external recovery efforts for product and processing service interruptions.

This role coordinates internal resources to accomplish Visa and client objectives, drives problem and communication management for critical issues, and builds and enhances positive working relationships with clients and internal stakeholders.

Key Responsibilities:

- Act as the primary liaison for clients, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.

- Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.

- Lead and manage operational initiatives, special projects, and client-driven continuous improvement plans.

- Drive problem and communication management for any critical issue affecting a client or Visa.

- Educate and train clients on best practices for Visa Commercial and Money Movement Solutions products.

- Participate in cross-functional customer service delivery initiatives across clients and Visa internal teams.

- Engage Technology and Product organizations to regularly review and identify permanent solutions to operational issues.

- Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.

- Identify and implement opportunities to improve the client experience by streamlining operational processes.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

## Skills

### Required
- problem management
- communication management
- client relationship management
- operational initiative management
- project management
- process improvement
- cross-functional collaboration
- emerging technologies

---

Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/SG---Singapore/Sr-Client-Consulting-Manager_REF089411W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)