# Shift Lead - Clonmel

**Company**: M&S
**Location**: Clonmel
**Job type**: full-time
**Category**: Retail
**Industry**: Retail

**Apply**: https://fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/116486?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6e28ccce-a42

## Description

We are seeking a Shift Lead to join our team in Clonmel. As a Shift Lead, you will play a key role in leading the fill operation, delivering a sales floor that is ready to trade, and taking operational responsibility for coordinating resource to Serve, Sell, and Fill.

Responsibilities:

- Lead the fill operation, delivering a sales floor that is ready to trade

- Coach colleagues on One Best Way and driving productivity in readiness for store opening

- Allocate resource effectively to deliver a quick payment experience

- Enable all daily operational processes to be implemented efficiently across all areas of the store

- Coordinate the team to deliver a clean, safe, and well-presented store

- Play a part in creating a great team atmosphere that is inclusive of everyone

- Role model for great Customer Service

- Role model the M&S behaviours and Colleague Expectations across the store

- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

- Support nearby stores if operationally required

- Responsible for being a key holder and answering call outs as required

- Responsible for tasks related to the opening and closing of the building

Benefits:

- 20% colleague discount across all M&S products and many of our third-party brands

- Competitive holiday entitlement with the potential to buy extra holiday days

- Discretionary bonus schemes awarded based on personal objectives and business performance

- A generous Defined Contribution Pension Scheme and Life Assurance

- Full maternity pay for 26 weeks

- WorkLife options, including 4-day working week or 9-day fortnight

- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes

- Amazing perks and discounts via our M&S Choices portal

- Industry-leading parental, adoption, and neonatal policies

- Access to a fantastic range of wellbeing support for all colleagues

- A charity volunteer day to support a charity or cause you're passionate about

Requirements:

- Good level of digital capability and can access and utilise relevant systems

- Good knowledge of the commercial operation, brilliant basics, and operational excellence

- Current working knowledge of all VM principles

- A good communicator with the ability to build relationships and work within a team

- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing

## Skills

### Required
- digital capability
- commercial operation
- VM principles
- communication
- legal requirements

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Source: [Apply at fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com](https://fa-eqid-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/116486?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)