# IVI & Audio Hardware Quality Supervisor

**Company**: Ford Motor Company
**Location**: Dearborn, MI
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $115,500-$218,100
**Category**: Engineering
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73674?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6e19e2cc-078

## Description

Product Development at Ford Motor Company uses design thinking and user experience methods to deliver breakthrough products and services that delight customers. As the IVI Hardware Quality Supervisor – Electronics Platforms Warranty & Customer Quality, you will work cross-functionally with various stakeholders to drive rapid problem resolution and prevent recurrence across Infotainment Hardware, Displays, Clusters, and Audio.

**Responsibilities**

- Lead identification, containment, root-cause resolution, and prevention of warranty and customer quality issues affecting electronic platforms.

- Lead Electronics Platforms warranty performance for 0, 1, and 3 Months in Service (MIS), focusing on early identification of emerging issues.

- Monitor warranty trends, failure modes, repair information, customer symptoms, and other field data to set priorities based on customer impact, occurrence, severity, trend, and financial exposure.

- Lead cross-functional reviews of significant warranty issues, ensuring clear ownership, timing, containment, root cause, and permanent corrective actions.

- Lead quality activities for Field Service Actions, including technical investigation, issue definition, affected-population analysis, containment, corrective actions, and implementation readiness.

- Reduce Electronics Platforms warranty spending by identifying and prioritizing major cost drivers, building a cost-reduction pipeline with accountable owners, actions, timing, and expected benefits.

- Partner with Engineering, Service, Purchasing, Finance, Manufacturing, and suppliers to pursue cost-reduction opportunities while maintaining product quality and customer satisfaction.

- Drive disciplined problem-solving using 8D, 5-Why, Ishikawa/fishbone, fault-tree, Pareto, and statistical data analysis.

- Escalate issues when progress, technical resolution, containment, or ownership does not meet business needs.

- Identify common failure mechanisms and systemic weaknesses across multiple electronic platforms, feeding lessons learned back into product development, validation, manufacturing, and supplier processes.

- Own problems through closure, hold cross-functional teams accountable for commitments, and communicate complex technical issues simply to senior leadership.

- Measure success through 0/1/3 MIS warranty performance, warranty spending efficiency, closure and recurrence of major issues, Field Service Action execution and effectiveness, time to detect and time to resolve, and effectiveness of preventive actions.

**Qualifications**

- Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline.

- Experience in automotive electronics, electrical systems, product engineering, manufacturing, service, or quality.

- Demonstrated experience solving complex product or field-quality problems.

- Experience with warranty data, field-performance analysis, or customer quality concerns.

- Strong analytical and structured problem-solving skills.

- Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority.

- Strong written, verbal, and executive-level communication skills.

- Ability to turn large amounts of technical and warranty information into clear priorities and actionable plans.

**Benefits**

- Immediate medical, dental, vision, and prescription drug coverage.

- Paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more.

- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more.

- Vehicle discount program for employees and family members, and management leases.

- Tuition assistance.

- Established and active employee resource groups.

- Paid time off for individual and team community service.

- Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year's Day.

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## Skills

### Required
- 8D
- 5-Why
- Ishikawa/fishbone
- fault-tree
- Pareto
- statistical data analysis
- warranty data analysis
- field-performance analysis
- customer quality concerns

### Nice to have
- automotive electronic modules
- electrical architectures
- connectivity
- infotainment
- controls
- power electronics
- FMEA
- Design Verification
- Statistical Process Control
- root-cause analysis

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