# Workers Compensation Team Lead **Company**: Sedgwick **Experience**: senior **Job type**: full-time **Salary**: $67,847.00 - $100,000 CAD annually **Category**: Insurance **Industry**: Insurance **Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/CAN-Telecommute-ON/Workers-Compensation-Team-Lead_R78851?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_6dfb6bd8-405 ## Description By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. As a Workers Compensation Team Lead, you will supervise multiple teams of examiners and technical staff for workers compensation claims, monitor colleagues' workloads, provide training, and monitor individual claim activities. **Key Responsibilities:** - Supervise multiple teams of examiners, multiple product line examiners, and/or several technical operations colleagues - Identify and advise management of trends, problems, and issues, and recommend courses of action - Provide technical/jurisdictional direction to examiner reports on claims adjudication - Compile, review, and analyze management reports, and take appropriate action - Perform quality reviews on claims in compliance with audit requirements, service contract requirements, and quality standards - Act as a second level of appeal for client and claimant issues regarding claim-specific, procedural, or special requests - Review reserve amounts on high-cost claims and claims over the authority of the individual examiner - Monitor third-party claims, and maintain periodical reviews of litigated claims, serious vocational rehabilitation claims, questionable claims, and sensitive claims - Maintain contact with clients on claims, and promote a professional client relationship - Ensure that direct reports are properly licensed in the jurisdictions serviced - Ensure claims files are coded correctly, and adequate documentation is made by claims examiners **Additional Responsibilities:** - Perform other duties as assigned - Support the organisation's quality program(s) - Administer company personnel policies, and follow company staffing standards and training recommendations - Interview, hire, and establish colleague performance development plans - Conduct colleague performance discussions - Provide support, guidance, leadership, and motivation to promote maximum performance **Qualifications:** - Bachelor's degree from an accredited college or university preferred - Licenses as required - Professional certifications as applicable to line of business preferred - Six years of claims experience or equivalent combination of education and experience required, including two years of claims supervisor experience **Skills and Knowledge:** - Thorough knowledge of claims management processes and procedures for multiple product lines - Excellent oral and written communication, including presentation skills - PC literate, including Microsoft Office products - Leadership/management/motivational skills - Analytical and interpretive skills - Strong organisational skills - Excellent interpersonal skills - Excellent negotiation skills - Ability to work in a team environment - Ability to meet or exceed Performance Competencies ## Skills ### Required - claims management - leadership - communication - analytical skills - organisational skills - interpersonal skills - negotiation skills --- Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/CAN-Telecommute-ON/Workers-Compensation-Team-Lead_R78851?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)