# Customer Success Manager (London)

**Company**: Airtable
**Location**: London, UK
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q23016614

**Apply**: https://job-boards.greenhouse.io/airtable/jobs/8937075002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-london-6df728b4-f3d/

## Description

Airtable helps organisations build applications and workflows for business processes. As a Customer Success Manager, you will guide enterprise customers from onboarding through renewal, helping them achieve measurable business outcomes with AI adoption and workflow innovation.

## Responsibilities

- Serve as post-sales owner for enterprise customers, guiding them to success

- Drive onboarding excellence, ensuring primary workflows launch within 90 days

- Build joint success plans with customers focused on AI adoption and business outcomes

- Lead Executive Business Reviews and data-driven value reviews

- Develop champions across existing users

- Deliver enablement sessions

- Guide governance conversations

- Run workflow consultations

- Monitor account health and flag risks

- Qualify expansion opportunities

- Maintain current account records

- Serve as the voice of the customer internally

- Develop reusable frameworks and playbooks

## Requirements

- 5+ years of experience in enterprise customer success or account management

- Track record of delivering measurable results

- Experience with multi-stakeholder enterprise accounts

- Technical fluency and ability to guide business and technical audiences

- Strong facilitation, storytelling, and presentation skills

- Ability to build success plans and run business reviews

- Organised and detail-oriented with prioritisation skills

- Partnership skills for working with Sales and other teams

## Nice to Have

- Experience with no-code or low-code platforms

- Background in management consulting or product management

- Experience designing AI-powered workflows

- Familiarity with data visualisation and analytics tools

- Understanding of enterprise governance and security frameworks

- Language skills in French or German

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer success
- account management
- workflow automation
- AI adoption
- business outcomes
- French
- German

### Nice to have
- no-code platforms
- management consulting
- product management
- data visualisation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airtable/jobs/8937075002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)