# Claims Adjuster - Home Insurance

**Company**: Aviva Canada
**Work arrangement**: hybrid
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Montreal-QC-630-boul-Ren-Lvesque-Ouest/Experte-en-sinistres---Habitation_R-170755?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6dc37e4d-5b4

## Description

We are seeking a Claims Adjuster to join our team at Aviva Canada. As a Claims Adjuster, you will provide exceptional customer experience by interacting directly with our policyholders across Canada. Your goal will be to transform our processes and help us achieve our objectives.

**Responsibilities:**

- Offer outstanding customer experience by interacting directly with our insured customers across Canada

- Investigate, negotiate, and settle home insurance claims according to established standards and procedures

- Ensure prompt and efficient settlement of reported claims

- Collaborate with your team to support clients during difficult times

- Utilize technology tools to provide effective and personalized service

**Requirements:**

- Positive, caring, and customer-oriented attitude

- Fluency in French is required

- Intermediate-advanced level of English proficiency is required due to the nature of tasks, work tools, or interactions with partners, team members, or English-speaking clients

- Excellent customer service experience with a constant focus on quality

- Valid Claims Expert permit issued by the AMF

- Great curiosity and ability to ask the right questions to understand each situation

- Demonstrated experience in claims adjustment

- Familiarity with digital tools and technological platforms

- Comfortable with phone conversations, even in sensitive situations with clients

- Bilingualism (French and English) is essential to support our clients across Canada

**Nice to Have:**

- Valid Claims Expert permit issued by the AMF or AEC in damage insurance

- Excellent listening and empathy skills to accompany clients in stressful situations

- Analytical mindset and sharp judgment to quickly assess complex files

- Effective time and priority management in a high-volume environment

- Autonomy and sense of responsibility in making decisions related to claims

- Ability to defuse tense situations with calm, diplomacy, and professionalism

**What We Offer:**

- Comprehensive compensation package including base salary, eligibility for an annual bonus, retirement savings plan, employee stock ownership plan, health benefits, wellness initiatives, and volunteer opportunities

- Hybrid and flexible work model

- Exceptional career development opportunities

- Competitive vacation regime with the possibility of purchasing 5 additional days per year

- Employee-led programs focused on gender, LGBTQ+ community, origins, diversity, and inclusion

- Corporate wellness programs to support employees' physical and mental health

## Skills

### Required
- French
- English
- Claims Adjustment
- Customer Service
- Digital Literacy

### Nice to have
- Claims Expert permit issued by the AMF
- AEC in damage insurance
- Analytical skills
- Time management
- Prioritization

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Canada---Montreal-QC-630-boul-Ren-Lvesque-Ouest/Experte-en-sinistres---Habitation_R-170755?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)