# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Chelmsford, Essex
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £36,200
**Category**: Retail
**Industry**: Retail

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## Description

As a Customer and Trading Manager - Nightshift at Sainsbury's Supermarkets Ltd in Chelmsford, Essex, you will lead a team overnight to deliver all replenishment activities across the store, getting stuck in yourself to prioritise deliveries, organise the warehouse, and replenish shelves.

You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. Your goal will be to ensure that standards are brilliant come morning so you're ready to serve customers.

People management is a big part of the role, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

The salary for this position will be dependent upon your experience as well as the store size, complexity, and location, with a starting salary from £36,200. Additionally, nightshift managers receive a £4,500 premium on top of their base salary.

**Responsibilities:**

- Leading a team overnight to deliver all replenishment activities across the store

- Prioritising deliveries, organising the warehouse, and replenishing shelves

- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store

- Ensuring standards are brilliant come morning

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

**Requirements:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Experience managing employee relations issues, including performance and absence management

**Benefits:**

- Discount card – 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday

- Annual bonus scheme based on company and individual performance

- Free food and hot drinks provided for colleagues in all stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – company matches 4-7.5% of pension contributions

- Sainsbury's share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

- Colleague networks – link with like-minded people to help fulfil potential

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

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## Skills

### Required
- customer service
- team leadership
- operational management
- performance management
- employee relations

### Nice to have
- nightshift working
- high-volume operational environment
- KPI management

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