# Senior Manager, Digital Product

**Company**: CVS Health
**Experience**: senior
**Job type**: full-time
**Salary**: $130,295.00 - $260,590.00
**Category**: Product Management
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/MA---Work-from-home/Senior-Product-Manager---Conversational-AI-for-Care-Navigation_R1067847?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-manager-digital-product-6da71efd-4fa/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Senior Manager, Digital Product will lead product management for care discovery experiences, including digital assistant capabilities on the Health100 (H100) platform , a first-of-its-kind, AI-native consumer engagement platform designed to meaningfully connect and coordinate care across the fragmented healthcare ecosystem.

**Responsibilities**

- Enable the product vision, strategy, and roadmap for AI-enabled health assistant experiences within helping users understand their health, take action, and navigate care opportunities across providers, pharmacies, insurers, and other healthcare partners.

- Identify high-value opportunities to apply AI, personalization, and intelligence to transform connected health data into actionable insights, proactive guidance, and care navigation support.

- Translate complex customer needs, healthcare journeys, longitudinal health records, clinical context, and ecosystem data into clear product requirements, user experiences, and measurable product outcomes.

- Partner closely with engineering, design, data science, clinical, legal, compliance, privacy, security, and business teams to define, test, and deliver safe, trustworthy AI-enabled capabilities.

- Lead discovery and experimentation for assistant-driven experiences, including health record summarization, lab and diagnosis explanation, trend interpretation, medication understanding, symptom triage, prescription guidance, pre-appointment preparation, next-best actions, initiative-taking coaching, and care navigation support.

- Define success metrics tied to customer outcomes, engagement, product performance, quality, safety, trust, and business value; use data and feedback to learn and iterate.

- Balance customer impact, clinical safety, responsible AI considerations, business priorities, technical feasibility, and speed to market when making product prioritization decisions.

- Influence cross-functional partners and senior leaders to align on product direction, key trade-offs, ecosystem integrations, and technology choices, including build vs. buy decisions for AI-enabled capabilities and platform integration.

- Communicate clearly in executive settings, including product strategy, roadmap, customer impact, risk mitigation, AI-related trade-offs, and progress against measurable outcomes.

**Required Qualifications**

- 7+ years of product management experience shipping consumer mobile products or healthcare products.

- 7+ years of experience with APIs, integrations, and mobile architecture.

- 7+ years of experience with analytics skills with experience using product analytics and experimentation tools.

- 7+ years of experience with healthcare systems such as provider directories, scheduling platforms, or EHR integrations.

- 7+ years of experience with conversational interfaces or AI-driven user experiences.

- Must be able to work east coast business hours.

**Preferred Qualifications**

- Experience with LLMs, prompt engineering, or fine-tuning.

- Comfort working in regulated environments with privacy and compliance constraints.

- Prior experience with appointment scheduling systems or vendors like Kyruus, Zocdoc, Epic scheduling.

- Background in patient navigation, care coordination, or patient engagement products.

- Familiarity with FHIR, HL7, SMART on FHIR, or healthcare interoperability standards.

- Experience designing AI safety, evaluation, and guardrails.

- Excellent cross-functional leadership and communication skills.

- MBA or advanced degree in a technical or healthcare field.

**Benefits**

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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## Skills

### Required
- product management
- AI
- healthcare
- APIs
- integrations
- mobile architecture
- analytics
- conversational interfaces

### Nice to have
- LLMs
- prompt engineering
- fine-tuning
- appointment scheduling systems
- patient navigation
- care coordination
- FHIR
- HL7
- SMART on FHIR

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/MA---Work-from-home/Senior-Product-Manager---Conversational-AI-for-Care-Navigation_R1067847?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)