# Business Operations Specialist

**Company**: Ford
**Location**: Szentendre, Kozep-Magyarorszag
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71646?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6da47245-2cf

## Description

Ford Business Solutions is looking for a Business Operations Specialist to join the Ford Customer Service Team in Szentendre office.

Responsibilities:

- Daily monitoring of Hungarian and EDM DTA cases raised for vehicles and taking ownership of escalation process

- Preparation of further phases – addition of new carlines and new markets

- Daily DTA report with 100% visibility and a robust escalation process

- KPI measurement and reporting to management and market reviews

- DTA Dashboard support (daily refresh and maintenance, development based on user experience)

- Reducing VOR/Downtime to a minimum with proactive actions and communication

- Cooperating with CV Uptime projects where practical

- Communicate with all departments involved: FoE, CV Uptime, NSC, Liive team, CRC, Dealers, PS&L, Merchandiser, etc.

- Analyze trends and work together with concerned teams to identify and resolve, later prevent repeated issues

- Explore and use connected vehicle data to support the processes

- Look for opportunities for automation

Tools and resources:

- PTS (DTAs, connected vehicle data)

- Global Uptime (Ford Liive)

- SAP (Shortage monitor, SPRINT, Product Dashboard, etc.)

- Microcat (parts)

- SAP Transportation Management (backorders)

- MS Excel

- PowerBI (preferred)

- Sharepoint

- Alteryx / Flowcraft (preferred)

Qualifications:

- Strong business acumen coupled with commitment to quality

- Project management experience – enabling cooperation across multiple departments

- Min. 1-year experience in FCSD area is an advantage

- Self-development skill for learning new tools and new processes

- Strong analytical skills (strong MS Excel skills are essential)

- Data driven: collect, analyze, report and support decision making process

- Communication skill to speak with impact

- Critical thinking skill to foster innovation

- Problem solving skills to identify root cause of an issue and find resolution in structured manner

- Time and priority management skills to boost productivity and efficiency

- Fluent English both written and spoken

What you'll love about us:

- Being part of a fully supportive, collaborative, and dynamic team

- Hybrid working model with 4 days a week on-site

- Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive companies in the world

- Shuttle bus service between local train station (Békásmegyer – HÉV) and the office

- Cafeteria – Benefits package

- As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days

## Skills

### Required
- business acumen
- project management
- analytical skills
- communication skills
- problem solving skills
- time management skills
- fluent English

### Nice to have
- PowerBI
- Alteryx
- Flowcraft

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/71646?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)