# Spécialiste de l’Expérience Réclamations

**Company**: Airbnb
**Location**: Canada
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Travel

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/7288961
**Canonical**: https://yubhub.co/jobs/job_6d99a8b3-32f

## Description

We are seeking a Specialist in Guest Experience to join our team at Airbnb. As a Specialist in Guest Experience, you will be responsible for providing exceptional customer service to our guests, resolving issues and concerns in a timely and professional manner.

Your primary responsibility will be to ensure that our guests have an excellent experience on our platform, from booking to check-out. You will be the first point of contact for guests who have issues or concerns, and you will work closely with our internal teams to resolve these issues.

Responsibilities:

- Provide exceptional customer service to our guests via phone, email, and chat.

- Respond to guest inquiries and resolve issues in a timely and professional manner.

- Work closely with our internal teams to resolve issues and improve our processes.

- Collaborate with our guest experience team to develop and implement strategies to improve guest satisfaction.

- Analyze data and metrics to identify trends and areas for improvement.

Requirements:

- 5+ years of experience in a customer-facing role, preferably in a fintech or customer experience environment.

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced environment and prioritize multiple tasks.

- Strong analytical and problem-solving skills.

- Ability to work independently and as part of a team.

Preferred Qualifications:

- Experience working in a customer experience or guest experience role.

- Knowledge of Airbnb's products and services.

- Experience working with data and analytics tools.

- Certification in customer experience or a related field.

What We Offer:

- Competitive salary and benefits package.

- Opportunity to work with a dynamic and growing company.

- Collaborative and supportive work environment.

- Professional development opportunities.

- Flexible work arrangements.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

## Skills

### Required
- customer service
- problem-solving
- communication
- data analysis
- guest experience

### Nice to have
- fintech
- customer experience
- data analytics
- certification in customer experience