# Sr. Manager, Client Success

**Company**: Visa
**Location**: Abidjan, Cote d'Ivoire
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/CI---Abidjan-Cote-DIvoire/Sr-Manager-Client-Success_REF088707W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6d9878be-bec

## Description

We are seeking a Sr. Manager, Client Success to own the holistic post-sale Client Services relationship for applicable clients and provide operational solutions in support of growing clients' business.

The Sr. Manager will be a trusted client advocate, working proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

Key Responsibilities:

- Acts as liaison for assigned clients in the Sub-Saharan Africa region, providing proactive identification of processing efficiencies, service change support, and system enhancement support.

- Considered the functional expert for designated clients' processing and operational business.

- Responsible for managing projects or processes through coordinating internal resources to accomplish Visa and client objectives.

- Provide proactive planning and operational support to ensure effective and cost-efficient operations.

- Provides client education on payment technology processing and business parameters.

- Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

- Contribute to and manage execution of cluster or sub-regional country strategy, operational initiatives, special projects, and client-driven continuous improvement plans.

- Identify and analyze processing issues with client impacts and develop improvement plans.

- Support quarterly business enhancement releases and other Visa mandates.

- Perform ongoing proactive operational reviews with designated clients.

- Partner with assigned Account Executives to identify additional business opportunities.

- Identify opportunities leading to improved processing efficiency and increased revenue.

- Advocate Visa Value-added Services (VAS) by identifying opportunities to cross/up-sell.

- Establish and extend relations with key internal and external client contacts.

- Actively contribute to the effectiveness of the Team by supporting and cooperating with colleagues.

- Provide guidance to other employees in the job area.

- Influence others within the job sub-function regarding practices, procedures, and policies.

Qualifications:

- At least 10 years of success in client-facing roles in the Card Payments Technology industry.

- Bachelor's degree or equivalent graduate degree, preferably in Computer Science or Information Technology.

- Expert knowledge of Electronic Cards Payment Industry systems, Visa systems, and client connectivity.

- Advanced knowledge of payments technology products and services and their impact on clients' business.

- Strong customer focus, client support, and client relationship management skills.

- Strong abilities in organizational, conceptual, and logical problem-solving.

- Proven ability to establish productive working relationships with staff and management at all levels.

- Solid inter-personal skills.

- Ability to maintain a courteous and professional demeanor in all dealings.

- Proficiency in Word, Excel, PowerPoint, Outlook, CRM tools.

## Skills

### Required
- Electronic Cards Payment Industry systems
- Visa systems
- client connectivity
- payments technology products and services
- client relationship management
- problem-solving
- inter-personal skills
- Microsoft Office
- CRM tools

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/CI---Abidjan-Cote-DIvoire/Sr-Manager-Client-Success_REF088707W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)