# Executive Escalations Senior Associate

**Company**: Airbnb
**Location**: Gurugram, India
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: ₹1,090,000-₹1,240,000 INR
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/7956004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6d68b9c4-dd3

## Description

You will join Airbnb's Escalations team, based in Gurugram. As a member of this team, you will own the resolution of high-stakes issues raised directly to the CEO and Executive Team, delivering "unreasonable hospitality" by balancing urgency, empathy, and fairness.

A typical day in this role will involve master high-stakes customer resolutions, conducting investigative deep dives, creating transformative customer experiences, and delivering empathy-led advocacy.

To succeed in this role, you will need to thrive in high-pressure environments, communicate with confidence, think systemically, and have a track record of excellence in customer success, risk management, or service delivery in high-stakes sectors.

Key skills required for this role include conflict resolution, time management, strategic decision-making, and operational excellence.

Airbnb is committed to working with the broadest talent pool possible and believes diverse ideas foster innovation and engagement. All qualified individuals are encouraged to apply.

## Skills

### Required
- Conflict resolution
- Time management
- Strategic decision-making
- Operational excellence

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/7956004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)