# Sr. Business Manager- CX Command Center

**Company**: Capital One
**Location**: McLean, VA
**Experience**: senior
**Job type**: full-time
**Salary**: $200,700 - $229,100
**Category**: Finance
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Sr-Business-Manager--CX-Command-Center_R1005547-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/sr-business-manager-cx-command-center-6d3b940f-683/

## Description

We are seeking a Senior Business Manager to lead high-priority, high-visibility strategic programs aimed at improving customer experiences. The ideal candidate will be a strong executive communicator who is comfortable managing complex problem statements and collaborating cross-functionally. They will also manage a team of analysts and project managers.

**Key Programs:**

- Customer Communications Modernization: Update existing customer communications and create a new strategy for card intent owners to launch new communications.

- Card Leadership Team Customer Listening: Lead quarterly call listening programs for senior leaders.

- Intent Tracking: Monitor major intents launching across Card that may impact customer experience.

**General Responsibilities:**

- Develop business strategies to drive growth, profitability, and competitive success.

- Manage and develop a team of analysts and project managers.

- Collaborate cross-functionally with various departments, including IT, Sales, Operations, and Finance.

- Develop and implement new product and pricing strategies.

- Lead direct-to-consumer marketing efforts for select products.

- Drive step-change improvements in credit performance.

- Coordinate across the line of business to manage and sequence delivery of business intent.

**Requirements:**

- Bachelor's degree.

- At least 3 years of experience in quantitative analysis.

- At least 3 years of experience in qualitative analysis.

- At least 1 year of experience in people management.

- At least 1 year of experience in project management.

**Preferred Qualifications:**

- Master's degree in Business or a quantitative field.

- 5+ years of experience in quantitative analysis.

- 5+ years of experience in qualitative analysis.

- 2+ years of experience in people management.

- 2+ years of experience in product development.

- 2+ years of experience in financial modeling.

**Salary Information:**

- McLean, VA: $200,700 - $229,100 per year.

- Richmond, VA: $182,500 - $208,300 per year.

- New York, NY: $219,000 - $249,900 per year.

**Benefits:** Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

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## Skills

### Required
- quantitative analysis
- qualitative analysis
- people management
- project management

### Nice to have
- Master's degree in Business or quantitative field
- financial modeling
- product development
- economic forecasting

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Sr-Business-Manager--CX-Command-Center_R1005547-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)