# Engagement Manager, Public Sector

**Company**: Scale AI
**Location**: Washington, DC
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $166,400-$249,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q112629176

**Apply**: https://job-boards.greenhouse.io/scaleai/jobs/4692188005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6d3b290b-7dd

## Description

We're hiring an engagement manager to lead and coordinate delivery of agentic workflows for a national security customer. As an engagement manager on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.

This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness , and who thrives in fast-moving, ambiguous, and mission-driven environments.

Key responsibilities include:

### Managing Customer Relationships

Manage customer relationships from the executive to the end user.

### Scoping Agentic Workflow Use Cases

Work alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine.

### Leading Cross-Functional Project Teams

Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives.

### Identifying Customer Needs

Lead with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points to ensure customer success.

### Onboarding and Implementation

Oversee onboarding and successful implementation of customer accounts.

We have a diverse team with a variety of skill sets, many having a technical background, a proven track record in B2B client-facing roles, and prior experience owning the technical implementation of solutions to the government.

Must-haves include:

- An active TS/SCI clearance

- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions

- A track record of structured, analytics-driven problem solving

- Excellent verbal and written communication skills

- Willingness to be onsite with customers up to 4 days per week in the DMV area and/or prepared to travel a minimum of 25%

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The base salary range for this full-time position in the location of Washington DC is $166,400-$249,000 USD.

## Skills

### Required
- Technical background
- Proven track record in B2B client-facing roles
- Prior experience owning the technical implementation of solutions to the government
- Active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/scaleai/jobs/4692188005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)