# HPC (High-Performance Computing) Service Delivery Manager

**Company**: GDIT
**Location**: Any Location / Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $149,469 - $201,250
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Any-Location--Remote/HPC--High-Performance-Computing--Service-Delivery-Manager_RQ230875?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6d049733-25f

## Description

We are seeking an experienced HPC Service Delivery Manager to oversee the end-to-end delivery, reliability, and optimization of large-scale computing clusters, storage systems, and specialized software stacks.

**Key Responsibilities**

- Infrastructure Operations Oversight: Monitor daily performance, track system bottlenecks, and manage compute clusters, job schedulers, and parallel file systems.

- SLA & Vendor Management: Ensure service level agreements (SLAs), uptime commitments, and vendor contracts are consistently met.

- Compliance & Security: Maintain data privacy, regulatory standards, and internal security policies across high-performance environments.

- SLA & KPI Management: Track and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to make sure client expectations are consistently met or exceeded.

- Client Relationship: Serve as the primary point of contact for client communication, escalations, service reviews, and feedback.

- Incident & Problem Resolution: Coordinate responses to major operational issues, manage root-cause analysis, and minimize system or service downtime.

- Cross-Functional Coordination: Work alongside engineering, support desks, and operations teams to align service delivery with contract-related requirements.

- Continuous Improvement: Use frameworks like ITIL (Information Technology Infrastructure Library) to streamline processes and upgrade service quality.

- Technical Writing and Technical Report Review: Use technical expertise and writing skills to in the review and development of required contract deliverable documentation.

- People Management Responsibilities of Assigned Personnel: Monitor daily and long-term performance, conduct regular evaluations, and provide constructive feedback.

**Common Qualifications & Skills**

- Education: A Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Engineering.

- Experience: Typically, 10+ years of deep technical background in Linux systems administration, cluster orchestration, or cloud-based HPC platforms.

- Certifications: Popular credentials include ITIL 4 Foundation, PMP (Project Management Professional), or Six Sigma.

- Key Skills: Strong communication, conflict resolution, vendor management, excellent technical writing skills, and analytical problem-solving.

**Benefits**

- Medical plan options

- Dental plan options

- Vision plan

- 401(k) plan

- Paid time off plans

- Paid parental, military, bereavement, and jury duty leave

- Short and long-term disability benefits

- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance

## Skills

### Required
- Communication
- High Performance Computing (HPC)
- Information Technology (IT) Services
- IT Service Management (ITSM)
- Services Management
- Linux systems administration
- cluster orchestration
- cloud-based HPC platforms

### Nice to have
- ITIL 4 Foundation
- PMP (Project Management Professional)
- Six Sigma

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Any-Location--Remote/HPC--High-Performance-Computing--Service-Delivery-Manager_RQ230875?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)