# Scaled Account Specialist

**Company**: Lucid Software
**Location**: Salt Lake City, UT
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/lucidsoftware/jobs/5811256004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6ce57549-d8f

## Description

Lucid Software is seeking a Scaled Account Specialist to join its Sales Team. The successful candidate will lead the strategic growth and management for Lucid Customers by managing the commercial lifecycle of Small and Midsize Business accounts through scalable, operational engagement.

The Scaled Account Specialist serves as the primary point of contact for a large portfolio of low-touch accounts, owning the commercial aspects of the account lifecycle, including renewals, expansions, upgrades, downgrades, and cancellations.

Responsibilities:

- Actively oversee a portfolio of SMB accounts with scalable outreach strategies, serving as the primary contact to help global customers maximize value from Lucid products and uncover growth opportunities.

- Manage accounts in Salesforce, taking actions to support renewals and expansions while maintaining accurate account data.

- Analyze customer data and feedback to inform strategic recommendations and improvements for both the customer and internal teams.

- Contribute to the development and continuous improvement of scalable playbooks for low-touch customer engagement.

- Work cross-functionally with internal teams and across time zones to identify and route qualified leads and deliver a seamless customer experience.

Requirements:

- Bachelor's degree with strong academic performance

- 1-2 years of experience, preferably in a client-facing or analytical role

- Strategic thinker with the ability to tackle open-ended challenges and turn them into actionable solutions

- Highly organized and detail-oriented

- Ability to thrive in a fast-paced environment

- A strong sense of personal ownership and responsibility

- Skilled at balancing competing responsibilities while moving initiatives forward.

- Excellent communication skills (written and verbal) and comfortable with digital tools.

Preferred Qualifications:

- Experienced with CRM software (such as Zendesk or Salesforce).

- Curious and eager to learn, with a genuine interest in tackling new questions and challenges.

- Technical aptitude and passion to become a subject matter expert in the Lucid Suite and related domains

## Skills

### Required
- Salesforce
- client-facing
- analytical
- strategic thinking
- communication

### Nice to have
- CRM software
- Zendesk
- technical aptitude

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lucidsoftware/jobs/5811256004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)