# area collections manager hyderabad -flows

**Company**: prefr (operated by CreditVidya)
**Location**: Hyderabad
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.lever.co/cred/8b535f0b-1c68-4982-95b0-91f9edb5945e?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6cdea221-c3d

## Description

prefr (operated by CreditVidya) is a digital-first lending platform that makes credit accessible to millions across India. With loan offerings ranging from ₹50,000 to ₹5 Lakh, we’re enabling instant personal loans and flexible pay-later credit lines, especially for first-time borrowers and underserved regions. Backed by RBI-approved NBFC partnerships, we’ve built a platform that uses selfie-based KYC, minimal documentation, and AI-powered underwriting to disburse loans within minutes.

## Responsibilities

- Own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement, and execute collection strategies to drive resolution and recovery outcomes.

- Lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity and performance, and drive the team towards collection targets.

- Manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes, and maintain adherence to quality and compliance standards.

- Own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection metrics, identify performance gaps, and implement corrective actions to improve outcomes.

- Ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; proactively identify and address compliance or process gaps.

- Work closely with operations, risk, legal, analytics, and agency management teams to resolve dependencies, improve collection outcomes, and ensure effective execution of collection strategies.

## Requirements

- Strong understanding of the relevant region/state profile of customers across local districts, including good and challenging pin codes from a risk perspective.

- Knowledge of local agencies and demonstrated ability to drive and manage collection agencies.

- Proficient in the local language.

- Knowledge of the code of conduct for collections and ability to explain its importance.

- Strong understanding of the collections business.

- Familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for recoveries, and NC/skip ratio, with an understanding of how these metrics impact collection outcomes.

## Skills

### Required
- collections business
- local language
- RBI guidelines
- MIS analysis
- collection metrics

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