# Customer Value Architect, EMEA

**Company**: Mixpanel
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mixpanel/jobs/8124247?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_6cdcd37c-92e

## Description

## Job Description

As a Customer Value Architect, EMEA, you will be a relationship-first advisor connecting customers' Mixpanel investment to real business outcomes.

### Responsibilities

- Connect Mixpanel to customer value: own the value workstream with customers, understanding their business challenges and ensuring they achieve ROI.

- Build and own relationships across business and technical stakeholders, aligning Mixpanel's capabilities to customers' highest-priority goals.

- Develop and execute success plans mapping customer business objectives to adoption milestones and measurable outcomes.

- Perform ongoing discovery of customers' business priorities, internal toolset, and pain points.

- Operate in lockstep with the AE and renewal team, partnering on expansion and growth motions.

- Lead customer enablement sessions on topics like dashboard design, funnel analysis, and retention modeling.

- Proactively monitor product usage and health signals, surfacing insights and risks.

- Drive customer adoption, identifying new pockets for Mixpanel usage and strategies for re-engagement.

- Identify underutilized features and contracted capabilities, translating them into concrete recommendations.

- Triage customer product requests and issues, solving use case questions and escalating as needed.

- Own the AI conversation: assess customers' AI maturity and advise on their agent and context strategy.

- Fluently use Mixpanel's AI surface to help customers build AI-native workflows.

- Use AI as a personal operating habit, such as a rehearsal partner for executive conversations.

- Be the voice of the customer to cross-functional partners, coordinating across GTM, Product, and Engineering.

### Requirements

- Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts.

- A track record of managing relationships at every level and influencing decisions at the C-suite level.

- Ability to translate technical concepts into business terms that resonate with non-technical stakeholders.

- Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes.

- Experience building and executing strategic value and adoption plans.

- Hands-on experience with agentic or AI-native tooling.

### Benefits and Perks

- Comprehensive Medical, Vision, and Dental Care

- Mental Wellness Benefit

- Generous Vacation Policy & Additional Company Holidays

- Enhanced Parental Leave

- Volunteer Time Off

- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

## Skills

### Required
- Customer Success
- Management Consulting
- B2B SaaS
- AI-native tooling
- Product Intelligence
- Analytics

### Nice to have
- Product Analytics
- Growth
- Data-driven Product Development
- Technical Advisory
- Solutions Capacity

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/8124247?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)